Rydges Eagle Hawk Resort Canberra, Canberra

Friendly staff, clean & quiet location...... Minor problem with suite with spa not working however were given 2 complimentary full buffet breakfast! WIll stay again

This place is a dump - an overpriced 70's motel room with a cheap makeover. Our bed sagged, the air conditioner was noisy, the spare pillows were dirty, the sofa was dusty, the main light didn't work and the bathroom renovation was very poor. They lost our reservation for a 2br apartment and stuck us in a queen room and only refunded $20. Don't stay here, it's not worth what they are charging

The grounds are well kept and buildings newly renovated. The staff were very helpful and friendly. Apart from a few small problems eg a couple of spiders in the room and the toilet stopped flushing once, it was a perfect stay and the problems were dealt with within 15 mins of us reporting them. The room was very nice, facilities excellent-with free use of pool, spa, sauna, pool table, tennis courts etc. Restaurant was gorgeous and by being a rydges priority member it was a cheap very nice dinner (delicious wood fired pizza) with cheap drinks. It was a very relaxing and comfortable stay which was wonderful and extrememly affordable. Even though it was 10-15 mins out of the main part of town the resort itself more then made up for it, as I have stayed closer in town for alot more then i paid for this resort and didnt get nearly the same service! I would certainly be retuning asap and would recommend this resort to all!

We stayed in a spa room it was dirty,stains on carpet and walls,broken taps shabby carboards.It was furnished back in the 70s.It was also dirty outside,everything needs a complet overhaul.Needless to say the reception areas were lovely and modern this now needs to be carried on to the rooms.

We booked this hotel as we had stayed at the Rydges in Swanston St Melbourne which was great. What a mistake. Obviously there is very little consistency in standards, especially regarding cleanliness. When we first arrived at Rydges Eagle Hawk our room looked quite reasonable and comfortable. After we had relaxed for a few minutes our son showed me his pillow which had blood like stains on it plus suspicious looking hairs. This prompted me to look further. The horrors that showed up were. Filthy coffee cups obviously not washed Dirty water glass in bathroom Dirty shower with soap scum all over the glass and tiles and a used bar of soap on the floor. Dirty toilet with hairs and apparent urine stains Dirty vanity Filthy tiles all around outside of shower Food wrappers in drawers Build up of dust on most things (obviously built up over time) I contacted reception and the duty person came and inspected it. He was most apologetic and offered to get us another room ready for when we returned from dinner and that he would check it personally. When we returned at 10.00 we were allocated a room that was admittedly a bit cleaner but came with a whole set of its own problems. The smell of chlorine bleach was overwhelming The had neglected to turn the heating on so it was freezing The carpets were stained The bathroom mirror had a huge crack through it The shower tiles were covered with mould I rang the toll free number to compain and was given another number to ring but there was no answer. I am 57 years old and this is the first time that I have bothered to complain about a hotel room but this was so bad I have to say something.