Better have patience
These people don't have it all together, we wondered if it had changed hands, they don't have enough help I think. Check in is at 3, it was at least 4pm by the time we got to get checked in, we had to wait. The lobby still has fall decor and a couple toppled christmas trees on the ledge that is supose to be attractive. They can't seem to clean up the general hotel areas. The rooms themselves are clean, its the general areas, the lobby, the breakfast room, their laundry area door is open all day for you to see the disaster they have, the lobby counter looks like a wreck. Its probably the nicest place in town to stay at. They were busy while we were there, I wonder if it had been say Fall maybe they would be able to keep it together. Personally I think they just need more staff to keep up with the overall appearance of service. Next time I would look to stay in Manitou Springs down the road. But there is a FANTASTIC coffee place int he plaza next door, Java Jungle. They roast their own beans. Awesome!