Isle of Capri Casino Lula, Lula

What can I say besides it was horrible all the way around. We asked for seating in the non-smoking sections, but because they hadn't cleaned the tables in the non-smoking section they sat us at the edge of the smoking section. People started smoking as soon as we sat down and I made them move us. Then we went to get food and nothing looked appetizing. Everything looked and tasted old or wrongly prepared. The peach cobbler wasn't even sweet. Everyone who worked there looked depressed, no one greeted us. No one smile at us. The girl dipping the ice cream for me and my son even had a snarl on her face because she actually had to scoop out our ice cream for us. Now is see why they make you pay up front. If you they waited until after the meal...they would never get paid. They even had the nerve to charge full price for my six year old son. It was ridiculous and I will NEVER, EVER go again. And if I can help it....neither will anyone else I know.

On 10/2/2010 around 6:45 PM, a greeter at the main entrance demanded me to show my Photo ID. I had a health insurance card, a car insurance card, a Bank of America card with my photo, as well as my membership card. ALL forms of ID. The sign at the front says that players must have a Photo ID. It doesn’t say that the ID must be a Driver's License. A DL is only necessary when players win over $500 (and must pay Miss. state tax), and when players consume alcohol. I'm a 31 years old. I've patronized the establishment since 2008. I have a membership ID, which validates that I am over 18 years of age to enter the casino, and over 21 to consume alcoholic beverages. The greeter would not accept any of my IDs. I later re-entered the building so that Cashiers could assist in proving my identification. The addresses on my insurance cards match the address Isle of Capri has on file. I could verify my identity with the customer-created PIN number. The greeter, along with a 2 security guards and a Black female approached me and my mother. They were aggressive in their approached. My mother and I were angrily escorted out of the building. The female continued to follow behind us even though the remaining security team had already stopped following us. No one should be treated like this. We weren't intoxicated, nor did we violate any policy. I'm asking the BBB to work with Isle of Capri personnel to revise their security and verification policy. Policies should NOT be discriminatory OR target certain individuals. No one else was asked to present their ID. Only me. This is blatant age discrimination. If the policy is that identification must be verified, then ALL patrons should be checked. Why would Isle of Capri offer membership if I was not of age? Why would the establishment require a photo ID when they've already issued a card? A simple solution to the problem is for Isle of Capri to create new Member cards with a photo of the patron.

I called to make reservations for a couple of nights and ask about my pets and the lady told me the hotel did not allow pets under any conditions and she was not nice about it either. Well, they will never have to worry about me staying at their dump of a hotel, cause if my two little ones are not welcome then I'm sure not. Seems to me the Isle needs to get some things right from all the reviews I have been reading about them.

The Isle of Capri is a nice place to go for fun,food and some of the best table or slots around. I've played at some of the best casinos around and I've found the Isle to be at the top of my list. From the time you pull up at the door till time to go your going to find everything you might want without walking forever gust to get there. The casino is split into two sections with the hotels on both ends and the food in the center. I have found this to be ideal when one likes to play craps and the other slots. When your ready for a rest you don't have to walk a half a mile just to find your friend that may not like to play your game. I've been there many times and have found the staff to be very helpfull and never had a problem that was not taken care of ASAP ! I recommend there food and rooms to anyone who likes to just get away and relax for the night or weekend." I always feel like a winner at the Isle"

My husband and I have been coming here a couple of times a year for the last 5 or 6 years and this is the first time I made my reservation on line , I have been really impressed the last few time's by how comfortable the room's are ,only this time I made my reservation on line and booked a deluxe room . I figured what the heck go for it . Well what we ended up with was a room on the first floor "room 1589" and it looked like a reject room from the 80s, low flat bed , flat pillows, thin multi colored bed spread and it was very small and dark. at least it was clean , And the maid walked in on us sleeping at 7am , asking if we needed anything ! Now this is our first bad experience and we will go back ,we will just make sure they get it right .

enjoy my stay if you get a free coupon request bottom floor it faster to the casino!! it is very clean i had a king room and was pleased ...

I have been visiting the Isle for several years.I was recently down there April 26,2008.My main complaint is they refuse to send me coupons in the mail.I have not got any coupons since about Jan. 2008 even though I have played there quite a bit since then.My friend from Arkansas has even been playing on my card which gives me double play and I still can't get any coupons.No need to call anyone because they just give you mumbo jumbo talk. On my last visit the parrots were gone.Yes,hard to believe their mascots have disappeared but it is true.Also,the self serve coffee and soft drink stands have gone. My friend managed to win a small amount on a penny machine anyway.I rate their buffet pretty low but they do have the best bathrooms in the delta,lol.Barebull98.

The last time I visited the hotel I loved it, it was clean and very nice. The Casino was also very clean. The hotel was comfortable and cozy. I would recomend it to anyone! We plan on visiting again real soon.

My sister-in-law, husband and myself have been visiting The Isle for years. That has changed. For the past year The Isle has been a compete disappointment. The machines are broken or off line and so tight we hear nothing going off, the food is no better than fast food, the rooms are clean but the water pressure is terrible, the bath linens were shorted, the toilet paper was missing and the over all service throughout the casino was non-existant. Everyone that works there act like the customers are nothing but an inconvenience. They have no manners and not a single smile was to be had. They spend their time talking to one another rather than (1) visiting with the people who pay their salary, (2) finding out what the customer needs and wants and meeting those wishes. The only thing you have to sell is service. WHAT WILL YOU DO WHEN EVERYONE GOES TO GREENVILLE OR BACK TO TUNICA?

I cannot express enough, without gushing excessively, how much fun I have at this place. When my mother and I get there we are euphoric with happiness because we know how much fun we are going to have. We love the slots. The Isle has them 1 cent 10 cents, 25 cents:those are the ones I like. They have machines that are so intersting and fun to play and as loose as other places. Everyone is courteous and friendly and always helpful. We like the sunroom in the hotel with good coffee, the pool, the jacuzzi, and the workout room. The buffet ranges from some things not so good and other things delicious. Seriously, there is not anything we dislike. ( I just remembered one trip they wouldn't hand up bottled water at the bar and the room water tastes terrible but the next times they were free with the water, thank God!!!!!!) It does not have marble floors and gold fixtures like The Gold Strike in Tunica where we used to go, but they have more FUN than any other place.