The Ritz London, London

The location is good and nice old building with park views and the high tea is fun but you don't need to stay to do this. In fact if you want a great high tea experience with class superior 5 star staff go to the Balmoral in Edinburgh it is a superior experience of service. The dining at Ritz has reasonable menu and superior food and high class ambience but that's it poor service attitude. Don't go to the cocktail lounge they don't know what they are mixing feign arrogance covering for lack of knowledge and it seems to be a not so high class place for regular hookers needing appropriate clothes and shoes handily loaned for the evening by Ritz staff. Suites are large and comfortable but old furnishings and style and our toilet didn't work for two days out of 4 nights on and off mostly off and nearly overflowed onto the floor twice - very unpleasant! The staff are rude and untrained and most appear to be cheaper EU visa alternatives who know nothing about English customs or customary manners but again feign superiority to cover their ignorance and lack of 5 star training. The older English staff are mostly cranky and probably took recent pay cuts but a couple of the security staff are true gentlemen probably ex Scotland Yard and are just lovely. THIS IS A 3 STAR MOTEL TYPE HOTEL FOR SERVICE with BELOW STANDARD STAFF UNTRAINED RUDE and suites are not cheap - we won't stay again. Try a newer 5 star with views and balconies near B Palace park side if you want to be near Piccadilly and DO go to Caviar House (near The Ritz) for a tasting and vodka! and buy fresh Traditional Iranian or Beluga.

Unless you want to wear a coat and tie 24/7 don't stay. At check in they will high pressure you to upgrade your room at a hefty charge when you are already paying top dollar. If you don't upgrade you will get a very tiny, worn room.

i spend my honeymoon there and it's disgasting behaviour from the ritz personal, they couldnt believe the hotel has a young guests like us. and i never repeat this bad exprience.

I recently went to the Ritz for afternoon tea and was very impressed. The classy Palm Court is beautiful, if you want an excellent, albeit expensive, taste of one of England's greatest past-times, this is the place to go. Excellent food, probably the best tea I have ever had. Dress nice, sit back and have a wonderful afternoon at the Ritz-London!

I slept in the superior queen room. It was quite simple. But it was okay. I am not sure if I will return, but I´ll think about it.. The dinner room reminder me abuot a diner. Anyway, 360/380 pounds a night wasnt that bad, so never mind.

Had dinner in the restaurant at xmas, staff were wonderful, service was discreet and friendly and the food brilliant. Would recommend for a special occasion or to impress. downside: expensive, but i guess you get what you pay for.

I recently went to London on business and decided to stay here. The place was absolutly beautiful. The service was pretty good (some were a little up tight at times), but all in all, it was a nice place. The only problem I had was the price (which my company paid for) and what you actually get for the price. My room cost around $1200.00 a night, but the room itself wasn't very big at all.

During the 90's I worked back of house at the Ritz. I have to tell anyone who wants to stay there, take afternoon tea, dinner in the Marie Antoinette Restaurant or attends a function there. It is probably the most Customer Service Concious organisation I have ever seen in action. From Luc Delafosse the General Manager down to the Hall porters, service really does mean SERVICE. Sadly the staff are not treated as well as the customers but that will change no doubt as time goes by. Enjoy your stay here and be sure that nothing is ever deliberatly done to make a guest stay less than perfect.