Royal Mayan Resort, Cancun

The Royal Mayan is a wonderfully kept resort on a incredible piece of the bluest ocean water you will ever see. The rooms are huge the service is great. The bar staff are the nicest people. Happy Hour in the pool at the bar is the bomb. If you ever considered going to Cancun and wan't a place without all the 24 hour partiers this is the place. Xel-Ha excursion through Thomas Moore a must do!

We just returned from our week stay at the Royal Mayan Resort. Very nice place. Rooms are big and kept very clean. Staff is most helpful and friendly. The beach is probably the best you will find. The pools were beautiful and clean. At the airport we booked two days to spend at the Moon Palace ( any palace except LaBlanch ). It was a great deal. All we had to do was get our taxi to the palace and we had all the food, drink, gym, entertainment for the entire day. We did have to sit through a timeshare talk before we got our vouchers. We ended up paying $75 a person for two entire days. It was great. Especially since we knew a lot about the Palace's and we have stayed at the Palace's many times. We knew the value of the deal being offered. At the resort we ate at the Carribean for the Italian Buffet night. OMG one of the best I have ever been to. What we discovered to late in the week was at the Carribean Resort ( we stayed at the Mayan ) there is a coffee shop, sandwich deli, shops. The Mayan has nothing except a small grocery store ( food is very expensive and limited ) a laundry, and thats about it. With a short walk through the resort you can go right to the Carribean. We used the gym at the Carribean which was really nice. You can join for the week or day. Since we spent two days somewhere else we were able to use the gym at the palace. We would definetly go back. I would say the weakest thing is the food. We didn't purchase much at the grocery store. Water, crackers maybe. The bus travels the main road all day and into the late night. For $1.00 you can go into town or the mall ( which is wonderful ). We ate out every night at different places. I brought my own coffee and we had coffee in our unit. We have traveled to Cancun many times and think this resort is a good place to go. We did meet a couple on the bus who said they were heading to Walmart to buy food, gifts, ect.. Would have done that also if we had thought about it sooner. Took the ferry one day to island from town and rode bikes most of the morning there. Lots to do if you want, or just relax by the pool or beach.

We spent a few days at the Mayan Palace in Playa Del Carmen. That hotel left our entire family in a very crabby state....thank goodness we booked half of our vacation at the Royal Mayan in Cancun! The beach is wonderful, the rooms spacious, clean and tastefully decorated. The staff is amazing! From the second we arrived, each and every one of their team has been a delightful, courteous, helpful part of our vacation. I won't waste my time on the bigger, resorts...I am definitely just booking the royals our next trip to Cancun.....I LOVE them!

we have been MANY times (leaving the snow in Indiana again tomorrow for the Royals),and have NEVER had a bad experience. People who complain don't know how to do this! Yes, you pay to exchange for a different week -- but it's a company who has to pay those workers! At the Royals, the food selections are great!, free transportaion between the 5 Cancun locations, great villas, great conciegres (sp), great views, pools and very very clean! Prices in the food stores are amazingly good, we were told they were the same as Wal-Mart in town, and thats TRUE! These are 5 star resorts in the time-share world. We own MANY time-shares and always trade to come to the Royals, (several times a year!) COME ON DOWN!!!!!!!!!! :) Any of them, Mayan, Islander, Carabian, Club Internationale and Sands will be a vacation you will never forget!!!!!!

The resort itself is great, unless you own one. I bought a unit in one of the "peak" weeks, with the understanding that it would be easy to trade for a different week. However, you have to belong to the exchange club (annual fee), or pay 159 for an "internal" transfer. Unless they find a member who is trading from the week you want to the week you own -- no such luck. Also, before you buy, check out the commission to sell the unit, it is 20% or 25%. If you want to go, you are much better off renting for the week you want, since you pay the annual association fee (now about $1,000) whether you go or not. You can "rent" out your week, but good luck, since there are so many units on the rental market. All in all, buying a unit in one of the Royal resorts was one of the biggest mistakes that I made. Have been trying to sell for 2 years now to get out of it, knowing now that I will never break even because of their commission structure.

Ever since we visited for the first time we go there every year as nothing compares with this fabulous resort. The service that we get from the staff is absolutely first class, the place is well kept, beautiful gardens, clean, lovely turquoise ocean views, large turtles that come to deposit their eggs in the beach during the night (you might get lucky and see one as I have sometimes seen them from my balcony). Love the restaurants and the Captain Cove with the splendid buffet on Sundays (only costs $10 USD). Love the place so much we have now bought our own unit which we use every year. I keep on getting phone calls from Interval asking me to deposit my unit in exchange for somewhere else. No thanks, I love Cancun, Royal Resorts, and would not swap it for anything else!!

Horrible customer service.  Non existent concierges.  Awful experience.  Do not go there.  Not worth the money.  And they endorse Thomas More Travel, which is the worst-- do not waste your money!!!

My family and I stayed at the Royal Mayan from 6/29 to 7/5 and did not want to leave. The place is spotless, the beach and pool are definitely deserving of the hype we saw on the internet in photos. White sand, green waters, etc. The wonderful staff, concer., bell boys, personal maids, laundry attendents etc were were truly professionals and friendly people. The access to other Royal Resorts added so much more for all resident-visitors. We will definitely return!

We were greeted with open arms and a "Welcome Home!" attitude from all the staff. We had our own personal concierge, Duran, who provided excellent service. Our two bedroom, 2 bath villa had a beautiful view of the Caribbean and pools and our own personal maid each day. Wow! Our 1st vacation in Mexico and certainly not the last. Thank you Royal Mayan.

We visited The Royal Mayan in Feb. we had a great time. The villas were very nice and clean. The service we recieved from the staff at the resort was excellent. We also used Thomas More to book our adventures and recieved great service from them also. The views were awesome from our room. We are in the process of planning our next trip.