Hyatt Regency Vancouver, Vancouver

My family and I rently stayed at the Hyatt, and were told twise to keep the noise down (9:45am and 9am). Apparently our 22lb 2year old hopping up and down for less than 20 seconds was too loud for the other guests. I guess I should have complained that there were not enough towels for our family, or that I could hear the adult feature at 1 am from my room, or that I could hear every flush of the toilet, shower or tub draining above or beside us. The outdoor pool and hot tub were not open and there is no child friendly TV channel options. The parking was expensive, but expected given the location in the downtown area. Driving to the hotel is a challenge given the one-way roads and lack of left turning, but that is also something to expect given the location. The Sky-Train is close by and it is close to most of the business centre for the business inclined person. Our room was clean and made-up nicely. The staff were friendly and professional, but didn't go out of their way by any measure. There were two adjoining room door in our room and that may have affected the sound transmission. Ask for a higher floor room, we stayed on the tenth floor. This is lower grade business professionals hotel. This is not a family hotel.

I had a complaint over the cost off room phone charges recently. The hotel assures me the problem originated with their provider but immediately reversed all charges off my credit card after my complaint. they were courteous and polite and acted quickly to make me happy. I was willing to pay a portion of the charges as I did use the phone but the hotel caught the bill. I was very happy with the way they handled the dispute and it's resolution. Thank you Hyatt

You Know How Hyatt Hotel Worldwide are Decreeing & Decaying in Service. i wanted to stay in this hotel , i waited for over 45 min just to ask about the hotel and there no rooms even to show the guest . as expected of any Hyatt Hotel there just apartments with room service nothing more everything less .

My family and I stayed at this hotel for four nights a few months back and had a very nice experience. When we arrived, the front-desk person gave us a corner room for a little extra space for the kids, and the staff brought up a crib for the baby within ten minutes of us entering the room. They also brought us baby items and an activity packet for our 8-year-old daughter. The staff was extremely helpful with any questions we had. And while it wasn't the nicest Hyatt-brand hotel we've stayed in, my family enjoyed the experience and we'll definitely stay there again next time we're in Vancouver.

So many of the reviews here and on TripAdvisor raved about the good deal they got through Priceline or Hotwire. While that is nice for them, it doesn't really reflect a review of the hotel itself. After all the hype, I found the recent refurbishing disappointing. Forget that the stark, retro-modern look isn't my taste, it just wasn't well done. For example, the wanna-be, wood-grain contact paper on the wall/ceiling soffit wasn't even professionally applied, fitted or finished. The shower head in the middle of the ceiling struck me as an architect's over-zealous effort to do something different just to be cool; which resulted in function losing out, big-time, to form. Hard to rinse the privates. It is so disappointing that high-end hotels continue to charge $15 a day for internet service. When I complained at the desk, hoping to get a break, rather than taking responsibility and telling me that is just the way they do it, they lamely agreed that it was expensive but blamed it on a third party provider. I prefer a hotel just charging what they need to charge and then giving me everything I need. The elevator is a bit frustrating as you must insert your room key (card) before selecting your floor button and if someone else has the elevator moving you have to wait until the doors are opened again. I appreciate the security feature of this (especially given the shady folks hanging around the hotel) but I ended up cycling from the lobby to the top floor and to the lobby a few times until I got the hang of it. Aggressive panhandlers and homeless folk abound just outside the door and throughout the neighborhood so the illusion of luxury travel is dashed by a sense of third world mingling. All in all, this clearly not a bad hotel but I’ve certainly stayed in far more satisfying four-star places, including any other Hyatt. Best Part: Service by employees and the comfortable bed. Worst: Cold atmosphere with low-end decor and the lack of access to meals at odd hours (no early breakfast available in hotel or at nearby restaurants). Next time I’m staying across the street at the Fairmont. The neighborhood is the same and they have similar rates but it has a much warmer interior with a less nouveau riche, feel.

My wife and I just made our first trip to Canada a couple of weeks ago. The Hyatt brand has always exceeded our expectations...and their hotel in Vancouver didn't let us down. They just got done with a massive renovation and the place looked great. This is the new hott place to stay. Great service, great views, great food and the rooms were incredible. The beds are to die for. Definitely check it out the next time you are in Vancouver.

The Hyatt is a very nice hotel, with clean rooms and a great view of downtown Vancouver. The room had a simple, elegant, Japanese style to it, which I found very pleasing and comfortable. The hotel is right in the middle of downtown, which means that you're in the middle of great restaurants, shopping, public areas and museums. No need for a car, as most major sights of Vancouver are walkable, and the Sky Train station is just below the hotel. This location unfortunately also means a long ride from the airport. My taxi fare was $30 each way, and the hotel doesn't provide a shuttle bus. The wireless internet connection was fine, but difficult to set up. I only had the option of signing up for one day at a time (for $10). There's no way to sign up for the duration of your stay. It also took two calls to the hotel's tech support to get the connection going in the first place. I had some trouble with the service - my room was not clean when I opened the door, and I had to get the front desk to deal with it. Meals at the hotel are quite expensive (breakfast will run you $35!), but the nearby restaurants help out there (try Cafe Crepe (about 2 blocks away on Robson) for breakfast or lunch - great crepes and full breakfasts! Also Rex, across Dunsmuir from the hotel is great for prime rib). The 24-hour fitness center is first-rate, with several treadmills, cycles and cross-trainers, four or five resistance machines and a good set of free weights. The pool just outside of the fitness center is quite nice. I knocked a point off of value because it's an expensive hotel, but so is everything in Vancouver. They lost a couple of points on service because of the cleaning and internet issues. It's a very good and comfortable hotel if you can afford it, though.

We found this hotel through hotwire for $100 a night (+$18 tax/service fee per night). For that price, this hotel is an excellent option to stay in Vancouver downtown. This is listed as a four star hotel but I'd rate it three stars and a bit more. The exercise room is quite good with towels and all, but the swimming pool can do with an upgrade. The hotel is in the middle of downtown with everything within walking distance. Stanley park, UBC Robson square, cruise terminal, gas town, and the rest of the "downtown attractions" can easily be walked to. Granville island is less than $10 away in a cab. Encourage the ladies at concierge/travel desk to show public transportation options. Vancouver has excellent bus, train, and seabus service. Even with two young kids I found the public transit system to be adequate and desirable. The skytrains's burrard stations is almost right under the hotel and has direct access from the hotel under the street. If you are planning to go to Capillano and Grouse mountain, I suggest buy the day pass at Burrard ($8 or so) and use the sky train, sea bus, and bus to explore north Vancouver. Like most of the sky train stations, Burrard station too has a very good shopping and food court. You may want to explore this food court instead of the restaurants at the hotel. There is a lot of variety and the food is inexpensive. But they close pretty early in the evening (by 5 PM?). Also, there is a very good, take-out only, tiny greek food place, on Robson st, 100 yards south-east of Robson square. It must be explored, at least, once. They are open till midnight. They are less than a 10 minute walk from this hotel. This hotel is also about $25 cab fare from the airport. In other words renting a car is quite unnecessary to stay in and explore the downtown.

Great location; friendly, helpful staff; excellent restaurant and bar, large rooms.

What's not to like about this property. The location was supurb. You were within walking distance of most of downtown and close to several mode of transportation. The view from our room was the stuff dreams are made of. . .mountains, water, green parkland and city skyline. The service was incredible. Staff went out of their way to make sure you had dinner reservations at the most popular restaurants, directions to attractions, and sustinance to support you on your adventures. A truly great place to stay.