Beware! They Do Not Honor Their Cancellation Policy!
By A Yahoo! Contributor, 11/3/04
I love Banff but I would not stay at this hotel. We were charged $157 for a room we didn't use. We had reserved then cancelled a room in this hotel while staying at another Best Western hotel in BC. The Siding 29 folks claimed that they never got a cancellation call and that they didn't recognize the cancellation number I was given by the Best Western staff. Calls to the Best Western central customer service were fruitless (they have no power to influence independant franchises in such matters), and the Siding 29 Lodge management refused to discuss the matter or return phone calls or emails. Bottom line: Be wary of making reservations at this hotel!