Madison Concourse Hotel, Madison

I just stayed at the Madison Concourse Hotel for the first time and liked it. It's an older hotel that has been renovated. The rooms are very large compared to newer hotels. Especially for business travelers it's also exceptionally quiet. The downtown location near the State Capitol and the University of Wisconsin campus is excellent. It's also right around the corner from State Street with a multitude of bars, restaurants, and shops. There are also more restaurants nearby around the Capitol Square. I hope to return to Madison this fall to attend a Wisconsin football game. If I do, I plan to stay at the Madison Concourse Hotel again.

We stayed on the 12th floor (Governor's Club). Good: 1) The security feature of having to use the card-key to get to the 11th through 13th floors; 2) The view of the Capitol was beautiful at night; 3) The staff couldn't have been nicer; 4) There was a shuttle available to my class and the airport; 5) The location was convenient for walking around downtown Madison; 6) The bed was REALLY comfortable; and 6) there was a nice, clean fitness center and pool (though both were small). However on the minus side: 1) There were a lot of loud drunks in the bar; 2) our room had an adjoining door through which we could hear telephone and bathroom noises; 3) the food was expensive in the hotel; 4) one day our room wasn't cleaned and the staff didn't communicate to each other well I had to check out early but my partner was staying till later and he got locked out) I will try booking somewhere else next time to compare.

The hotel is really old. However location is great. Went to WI for a conference and this was the overflow hotel. The TV didn't work properly in my room, had to get up of bed to turn it on and off. The room smelled like garbage at all times. They gym is extremely small. I won't stay there again on my next visit to Madison.

I liked everything about it! Everyone was so friendly and respectful. Just awsome!!

Everything was fabulous...good service, great food, nice rooms, internet. Location is central to everything near the Capitol, and its just a beautiful hotel. I am looking forward to coming back this March 2008!

If you want to stay near the fun of Madison this is the place to go. The website says it's near state street but you literally walk out the door and everything is there. I highly recommend staying on the Governor's Club level. The evening cocktail hour is fantastic - top shelf liquors with a round bar and comfy furniture. Morning breakfast is filling and is a nice start to your day. Rooms have nice, comfortable bed linens with down duvets. The rooms are very spacious but the bathrooms are basic. But everything is clean and there is alot of counter space.

One of us left his keychains in the room after we checked out. We called the customer service and asked them to check the room for us. They claimed there is nothing in the room. We went back to the hotel to talk to the front desk directly. They were not helpful, very impatient. only asked us to fill a lost form. As we were not so sure, we believed them that our keychain may lost somewhere else. We left, then recalled exactly where the keychain was. We called again and specifically asked them to check the night-stand drawer because we remembered where we left the keychain. Was told again that they had two house-keeping ladies checked the drawer.. This is so ridiculous, We had to come back to the hotel again and talk to the manager. It turned out keychain was still there!!! Now you can imagine how clean the room is! and how bad their customer service is !! they're just a bunch of slakers and liers. They don't care about you.. Don't use the hotel.

Very bad experience.. Booked the hotel from priceline for 2 days. They messed with our reservations. The key won't work on the 2nd day when we got back. Took us over 1/2 hr waiting. Then asked us to change a room. We requested to talk to the manager, switched us back to our previous room finally.

We stayed in one of the "normal" rooms (Not the Club Level). The lobby and restaurant are very nice, but our room was not. Our room was not clean. There was dust everywhere and the shower was downright filthy. In addition, two light bulbs (lamps) were burnt out on our arrival. We called the front desk, but replacement bulbs never came. In addition, the room was rather small for the price we paid. On the plus side, the restaurant served a very tasty dinner, and the price (for dinner) was reasonable. I have stayed at a number of other Madison hotels and would recommend these over the Madison Concourse. If you want a Centrally Located hotel try the Hilton Monona Terrace. Or, for more campus atmosphere, the Edgewater.

The Governor's Club level is made up of the top three floors of the Concourse Hotel. The perks make it well worth the extra cost, which includes a great continental breakfast and evening drinks, appetizers, and dessert. Add to that a private elevator, thick terricloth robes, bottled water, fresh fruit, chocolates and turn-down service--all at no extra charge--along with a great view, and you have a winning combination. The hotel also has an indoor pool, hot tub, and fitness center, a coffee shop with a wonderful Sunday brunch buffet, and a fine restaurant, Ovations. The free wireless access allowed me to use my laptop anywhere in the hotel. I visit Madison one weekend per year, and I will always stay at the Concourse!