BEST WESTERN West Towne Suites, Madison

This hotel misrepresents the sizes of beds they give their customers. They charge rates for king beds, when in reality they are only queen beds. They charge rates for queen beds, when the beds are only full sized. I stayed there in July 2007 and reserved a room with a king bed. They gave me a queen bed. When I brought this to the clerk's attention, first she argued with me, then showed me more rooms with 'king' beds. All were queens, and the rate cards said "Q right on the room doors. She showed me what she claimed were queen rooms, all the beds were full sized, with rate cards stating "F". They eventually gave me the right size bed, only after I called my credit card company to report them. They have no elevator either.