Hotel very insensitive to guest family emergency.
My fiance purchased a two night stay as a suprise 40th birthday present for me so we could drive from Pennsylvania for a Packers game (I am a big fan). Three days after she booked the hotel, we discovered that her granmother, who suffers from severe dementia, was going to have to be moved to assisted living arrangements. My fiance's parents are fairly old themselves, and she is an only child, so the task in large part is going to fall on the two of us. However, this happened about a week before our expected stay, which was past the hotel's cancellation policy deadline. The only time that she can be moved in is over the weekend we were supposed to stay.
My fiance' is going to take the room fee as a total loss, which will be upwards of $250.00. I have pleaded with the management to waive the policy in light of this family situation and give us at least a partial refund, but have been getting a fairly rude run-a-round. We have spoken to several supervisors and they keep avoiding even giving us any real response. The latest is that they have to "speak with the owner". I have no doubt that the owner will most likely be very inflexible due to the fact that when they finally contact him/her, it will be the day before our scheduled arrival. We have been at this for four days. I plan to add another response on this review site in referrence to the outcome, but I would say that I would not recommend this hotel to any traveller who expects even the basic courtesy.