The Greenbrier, White Sulphur Springs

This hotel was the most poorly decorated place I have ever seen. The service was ok at best. The bellboys were friendly but that was about it. Every other employee was rude and it was impossible to find help. I felt as if I was bothering anyone if I asked a question. The rooms were dirty and old. The smell was awful. Maybe a remodel will help? Until then I see no reason for the rediculous prices they charge.

As soon as you walk inside the Greenbrier, you immediately feel the history of the resort. I cannot call the Greenbrier a hotel because at no time did I feel as if I was in a hotel. The Greenbrier looks and feels like a resort. Also, the staff of the Greenbrier are professional and ready to please. My husband and I are African American and, to be candid, were a bit wary of how we would be accepted. Our worries were immediately put to rest from the professionalism of the front desk to the attention to detail the Main Dining Room staff gave us on our anniversary. I have no idea how the Main Dining Room staff knew it was our anniversary, but they made our special day even more special. I had the potato encrusted snapper (delicious) and my husband had the duck (delicious as well). We were even given a celebratory dessert with "Happy Anniversary" etched in chocolate on the plate. The tavern casino offered a great lunch and spirits--ask for a Rasberry Mojave (as in the desert) from the bartender who has been a fixure of the Greenbrier for 30 years (I wish I could give you his name for a proper accolade, but I cannot for the life of me remember it). My husband raved about the Greenbrier's signature drink, the mint julep--he actually said it was the best drink he has ever tasted. Same can be said for the rasberry mojave I had. The spa was the highlight (one of many) of our stay. I had the Greenbrier Signature Spa Treatment, which included a soak in a sulphur tub (marvelous), a sauna, a Swiss shower (you HAVE to try it to believe how wonderful and exhilarating it is), and a 50 minute Swedish massage to finish it off---wonderful massage by Donna, who was so personable and professional, I would love to have her again as my massage therapist on my next visit. Yes, there will be a next time. The rooms were spacious and the towels and linens were super comfortable and plush. Yes, the amenities are pricy--my husband and I thought the Greenbrier should include an all-inclusive package (sort of a Sandals-type) for alot of their activities--horseback riding is very expensive at $85 per person, as are many of the other activities. An all-inclusive package would give more bang for your buck. All in all, we thoroughly enjoyed ourselves and a return trip is definite.

I loved going to the greenbrier. Everthing there is perfect. Inside it's spotless and beautiful. The staff is friendly and will do everything they can to make you feel at home. The food is the best I've ever had. There's plenty to do for all ages. I LOVE the Greenbrier and can't wait to go back again and again and again.

We were treated wonderfuly. The beauty of the place is like no other!!!!!

Greenbriar was featured in a Yahoo! article on September 28. The only two bad reviews for Greenbriar are from the exact same day. This is a fabulous resort. Talk to real people who have visited, and ignore random voices from the web.

Well I wonder who got paid to write those other reviews??? This establishment looked like a grand lady. But the outside is deceptive of the the muck and mire on the inside. What was once a grand dame is now a poor Norma Desmond impersonator. They have tried to modernize and have failed miserably, they have taken old South graciousness and turned it into a modernized mess. Gone is the class, ambiance and style and ushered in is rudeness, poor taste and poor service. the management seems oblivious to the guest nad the staff is too busy with their "issues" to accommadate any guest. I have never witnessed such a horrific mess nestled in such a wonderful locale. One would be much wiser to frequent any of the surrounding hotels in Lewisburg,WV or the beautiful resort The Homestead In Warm Springs, Va. This is a wonderful region to visit with wonderful people, The Greenbrier would be better suited to go back to what they knew best, Southern hospitality, and let Las Vegas be modern.

The Greenbrier is a wonderful winter holiday experience. We stayed in a well-equiped 4 bedroom cottage for 4 days. The myriad of holiday activities kept us busy from morning to night. The best was the tour of the secret underground 'hidey-hole' for our government officials in time of crisis! Greenbrier Staff are incredibly professional and friendly. They really care about their guests and enjoy what they are doing. Multi-generational families are employed here. The service was exceptional, as was the food. Come hungry - there is a culinary delight around every corner! Christmas bookings fill up fast. Don't miss the sleigh rides and ice scultpures!

The reviews do not lie. This place aims to please every and any guest. Every aspect of one's stay at the Greenbrier is completed with the utmost care and passion. The staff makes one's experience perfect; each person is accommodating and friendly. The Greenbrier over looks no amenity. It is an enjoyable stay for any age group: during my stay I saw many mothers and daughters, fathers and sons, friends, couples, families, singles and even business associates, all of whom looked incredibly pleased and comfortable. This place makes you feel like your at home... you will honestly NEVER want to leave. The food and shopping are also A+. If you are looking for the perfect weekend or week away, the Greenbrier is your best bet! You won't be disappointed. Even if you go during off-season, the stay is excellent and there are still many things to do. The interior tour, dinner in the Main Dining Room, lunch at Draper's Cafe, chocolate from the candy shoppe, the gourmet cooking demonstration, the spa, the indoor pool, browsing the stores, a movie at the theater, the bunker tour, golf, falconry, fishing, make-up and/or hair appointment, afternoon tea, the meditation trail, and many more activities await a guest at the Greenbrier! HIGHLY RECOMMENDED! It deserves all 5 stars it has been awarded.

We loved this beautiful place. The Christmas decorations were outstanding, the food, the service,the lovely rooms. All in very good taste. We look forward to another visit.

I have been to the Greenbrier at least 5 times. The spa was the 1st reason I was attracted to the resort but, came away loving EVERYTHING...The food was excellent, the spa is invigorating and the service is second to none. Even the bell hops are fantastic. Would suggest this resort to anyone including families, honeymooners, etc. I am taking my mother for a Mother/Daughter Spa package.