Richmond Magnuson Grand Hotel, Richmond

I travel all the time for work. I used to live in Richmond so I knew about the Holiday Inn that was at this location prior to the name change. I happened to have to stay at the Holiday Inn once as everything else around there was booked. I stayed in the tower end and the elevator didn't work right! Plus there were a ton of school kids there. I said never again. My corporate travel agent booked me at the Crowne Plaza after the name change. The first time was a good experience and you could see they had worked on a lot of changes. The second time I was in a room smaller then a closet and when I took a shower in the morning the person above me was showering too. I had my workout clothes on the floor in the bathroom and when I went to pick them up they were soaked. The other persons shower water had come pouring down the wall. I was moved to another room and the toilet didn't work. I tried staying there two more times. Both times the toilets failed to delivery. Once the ac was so noisy and putting out a stale moldy smell I had to move to another room. They remodeled but whatever they did they didn't finish the trim work in th bathrooms or update the plumbing. I am a Platinum level Priority Club Member and I was not happy being put in a tiny room. Plus I feel that this place has not done enough to fix their overall conversion. I wrote and complained to the Priority Club about the place. I avoid it like th plague. Stay at the Sheraton across the street - old but the toilets work.

This hotel is difficult to get into due to the divider in the road in front of it. There is one way in and if you are not going that direction you have to drive about a quarter mile and get turned around on a very busy street. The second enterance in the rear is gated. I thought it was beautiful at first, but the hair on the bathroom floor, a lot of dust under and around furniture made me feel that if it was easy to get to and visible, they cleaned it, if not, forget it.When leaving, my 28 year old son snapped a picture of the room where they stored the cleaning items. Very dirty looking, with sheets and bedding nicely folded laying on the dusty floor. There was a fire alarm one evening at 12:00 am. We all filed out and waited in the humid evening for about 30 minutes. These things happen, but the hotel was hosting a women's group that was slightly over average age and nervous and I thought it was odd that no one from the hotel made any attempt to talk with the guests, or comfort them. A security guard walked through and yelled for us to return to our rooms and that was that.

The place was very nice. The beds were extremely comfortable. The location is good because it's not far from things. Esp if you aren't too familiar with Richmond. I enjoyed it. I'd like to go back soon.

We stayed 1 night @ this hotel the first wk.in March.The staff was attentive,professional,friendly on our slightly early check-in.The hotel location was good for our needs.No additional charge for internet access and parking.We did not use the pool,fitness,or restaurant so can't comment on that.There are several restaurants in either direction of the hotel.They were doing some parking renovations while we were there,but that did not inconvenience us.We were awakened @ 3am by the radio next door and I called the desk to find out if the room was occupied and it wasn't so I asked them to turn off the radio and they promptly did so.I don't know if it was excessively loud or the walls are thin.The room was clean,and beds were very comfortable with extra pillows.Nice touch-hot chocolate in the lobby arrival night.We would stay here again if we were in that area of Richmond.

Not only was the hotel nice, clean, and in a good location for my business trip, but the service was on point. I was especially pleased with the cute little items you receive in your room providing a sound cd, scented room spray, eye mask etc.... The staff was very helpful with directions and the busines center was fully stocked with items to help me get my work done. Oh, and complimentary high speed (normally higher end hotels still charge for that!)The indoor pool and fitness center were just right. I plan on using this hotel for my frquent trips and suggest it for any traveller.

I've stayed their a few times for private functions, they give a pretty decent group discount. Had a few problems with the staff interfering with our group & making us feel uncomfortable but after a brief talk with management it was ok. Never book the hotel bar for your events they charge $8 for a warm beer. The elevators were recently painted & made a few of us sick riding up to the top floor. The no smoking policy is harsh when youre on the top floor & need a cigarette ever 30min. The front desk service was great though I had lost my toothbrush while travelling & they gave me a new one plus a travel tube of toothpaste free of charge. The rooms are beautiful. The bed are extreamly comfortable. The second I hit the bed I didnt want to have to get back up again. The A/C though is old, loud & had trouble getting to the desired temp. & the hallways were overly warm. The bathroom in the handicap room was more than spacious but getting through the small hallway to the bed could be a little tricky & the desk right in front of the bed poses problems. The rooms all come with a sleep mask & ear plugs which come in handy with all hotels having somewhat thin walls. The linen mist however wasnt so pleasent I'm glad I tried it in the bathroom before using it on the bed. I would recommend this hotel to other large groups. For the price its hard to beat the service they offer. My group will use this hotel as long as they will have us.

I booked in this hotel with my family for 3 nights. But we stayed only 2 nights. Because the rooms are not clean and its very bad smell. They say its a 3 star hotel with swimming pool and restaurant but its not clean. online photos are looking very good but the building is very old if there is power cut they don't have generator for the rooms, even they do't have single point with micro oven connection where we can heat up milk for the kids.

This hotel is beautiful and their staff have wonderful customer service! They accomodated all of our needs, down to extra pillows!! The sleep advantage program is wonderful!! Will return!!

This is a great hotel for all needs. Check in took less than 3 minutes, the room and bathroom were perfectly clean and the employees were extremely nice and greeted us every time we walked through the lobby doors. This hotel has normal wear and tear but nothing major and certainly nothing to get worked up over as some of these reviews have. We didn't have a single problem with the elevators being slow and the indoor pool was great. I like that it is open from 6-11. It made it convenient to take my kids even while being busy most of the day. My only complaint was that the air conditioner was a little loud when it was on but from reading other reviews, I thought it might be so we brought a white noise machine and it solved the problem. It is in a convenient part of town with a lot of restaurants around, as well as normal shopping and a few parks. I was a little worried about staying there after reading some of the reviews but I am so glad we ended booking there and would absolutely stay there again!

Dirty rooms, air conditioner issues and bites, lot of bites. I suspect this is the result of bed bugs and took precautions to prevent taking them home. I couldn't get out of there fast enough!! Not recommended until they thoroughly exterminate these pests.