Colony Inn Provo, Provo

I put clients in this hotel for the period of 5 weeks. Within these 5 weeks there were unauthorized charges made to my card with no attempt to contact me regarding these charges or the reasons behind them. At the end of the fourth week there was an outbreak of bed bugs and the health department was called due to lack of action from the facilities management. When I contacted them regarding the health issue I was met with nothing but rudeness and hostility. I would NEVER recommend this hotel to anyone.

At first it looked old from out side, but the lobby was nice and new and breakfast was so good the kids loved it. The room was huge and it had a kitchen. but the best part of all was the price.

I CAN'T BELEIVE THAT I RECOGNIZED HIM FROM THE WATCH DOG WEBSITE, NAME: ARTHUR GREENE, LEWD & LAVIOUS (OR SOMETHING LIKE THAT) WITH A CHILD UNDER THE AGE OF 14! WHAT A SCUMMY PLACE. THE OWNERS HAVE TO KNOW OR THEY SHOULD AT LEAST CHECK BECAUSE APPARENTLY THIS GUY LIVES THERE. WE WERE SCARED TO DEATH AND MY FAMILY CHECKED OUT!

We arrived very early in the morning, exhausted from a long drive. I believe we would have been better off sleeping in the car. At least we keep it clean. We slept a few hours and then noticed when we awoke and got ready that the room was filthy. The bathroom was in desperate need of repair, and there was mold on the ceilings in the bathroom. Our children went to their "free" breakfast but came back disappointed and hungry because the food was so bad. We left close to Noon the same day to continue our trip. I called the Motel three times. The first time I lodged my complaint and was told I would receive a call back from the manager. I never did. The second time I called, the same lady put the phone down on the counter when I told her who I was. I eventually hung up when I knew she would not pick up. I could hear them talking the entire time. The third time I was told that I would receive a discount on my next visit, IF I ever came back. There was nothing else they would do, and she hung up on me. NO, I will never go back there, ever.

This hotel has certainly seen better days! I would never stay there again! And the reason we stayed is becuase we were locked in with priceline. Our room was huge, I did like the space. But all in all, the bath-tub faucet had lime growing on it, would have been easily cleaned 10 years ago. Had to hold down the toilet handle for the toilet to flush all the way. The laundry facility was scary. It made me feel extremely uncomfotable staying there, not the best location to stay in Provo, this hotel is run-down, and struggling. I would not recomment this to other people, pay a little more for peace of mind. seriously. My kids were scared, and we propped a chair at the door because you never know who has a key to get in.

I am thinking of contacting the health department about this despicable excuse for a hotel. Moldy walls, blood stains and something resembling semen on the dresser, walls, and beds. Broken headboards that fell off and hit me in the middle of the night in my sleep. A dead beetle was lying on my friends pillow, and there was also small blood stains on the blankets and a pubic hair. No iron, fire burns on the carpet, rusty sinks, grimy coffee pot, a strong urine/smoky smell and many other things I could complain about. The service was shocking and did not give us a refund. We fled to the La Quinta Inn across the street at 4 am. Do yourself a favor and spend the extra 10-30 bucks on something livable.

They have remodeled and it looks so much better. The breakfast was great. The staff was friendly and helpful. Everything looks so much better. We can't wait to go back. Very affordable.

family vacation rooms were big, clean. loved there breakfast. kids enjoyed there pool. so nice having the mall right across the street. front desk clerks are really friendly, they go out of their way to make sure you have a pleasent stay. we cant wait to get back.

I should have known from the horrific mess in the lobby from the bird cage! We got an upstairs room and had to walk on dangerously crumbling concrete to get there. Entering the room, we were speechless ! Cabinets were broken, floor tiles were filthy and coming up, the bathroom was disgusting! The room smelled, food was on the sofa and the place was infested with flies ! We headed back to the office for a refund immediately and headed out of Provo completely. It was worth the hour drive, in the middle of the night just to put distance between this flee ridden, rat infested "hotel"???? The place should be condemned.....do NOT go there or recommend it to anyone unless they are your enemy and you want to play a really really sick joke on them !

We made reservations a month early, and that part went well. We arrived shocked at the location. I learned later on that this is the place they put up the transients and homeless. Some construction is obvious, but beyond that, the room that we would have checked into was filthy with strong urine smells. We told the counter that we could not stay in such a place and they immediately cancelled the charge. You do not want to take women and children here! A scary area. As an alternate, try Best Western Tippanogas where we finally stayed at. What a difference. This was a busy weekend with graduations, but Best Western worked with us until we found a room.