Nice hotel...terrible service!
During my recent stay on Wednesday, March 30, 2011, the hotel valet service wrecked my truck on the passenger side. The first response from the valet staff was that my truck was already wrecked down the passenger side. I can assure you that my truck is in pristine condition not to mention highly custom and nearly new. After arguing with the valet manager and hotel staff, they finally proceeded with submitting a claim to their insurance. Although the hotel claims that the valet service is 3rd party vendor, it struck me odd that the valet was insured through the Noble House Hotel Group who owns and manages the Adolphus Hotel. Their insurance provider will not send out adjusters to create estimates. In fact, you have to take your entire day to run around getting estimates tso that you can send them in to be scrutinized so that you can stress even more and have to contest every item on your estimate. The insurance company also will not cover damage to your tire even though there is sidewall damage where the chunk of wheel is missing that they damaged during the accident. I am still having to contest items on the estimates and take additional time from my already busy work days. Their parent company, Noble House Hotel Group, clearly stated that they cannot help and that I must take any issues up directly with their insurance company. I do not recommend this hotel to anyone as the only way for you to park is through their valet service who is obviously not held accountable by the hotel.