Crowne Plaza Houston West Energy Corridor, Houston

I am a frequent business traveler and this is by far the WORST hotel I’ve ever stayed in! On this occasion my parents happened to be in town in their RV while I was travelling and wanted to park in the hotel parking lot. This happens often and there has NEVER been an issue with this. At check-in, I was told where my parents could park their RV. That night, when my dad went to park, the security guard informed him that it was against hotel policy to allow anyone to stay in their RV on the premises. When he called to speak with me, I asked to speak with the manager. This is when it went downhill….I spoke with the manager (Lamza) and she was extremely rude and condescending. As she told me that it was their corporate policy, she was talking over me and at one point in the conversation, she said “we can’t have people sleeping in their vehicles on our property” as though my parents were homeless! She informed me that “we are in the business of selling rooms” so, of course, they wouldn’t want someone sleeping in their RV. At NO time in the conversation, did she offer an alternative, option or a discounted room for my parents. She continued to be short and patronizing until I finally told her that I would be down to speak with her face-to-face. Down in the lobby, I explained that there may have been a misunderstanding when I checked in, but the way that she handled it was unacceptable. Customer Service 101: Never tell the customer what they can’t do, give them the options for what they CAN do. I work in customer loyalty and this is not the way to gain it. I will NEVER stay at a Hilton hotel again and, if it’s up to me, neither will any of my family or friends.

I am still at this property and not scheduled to depart until tomorrow. I cannot wait to leave here! How unfortunate that my company - NACE - chose to book this hotel to house us for our Board of Directors' meeting! The Homewood Suites across the street would be so much nicer. Comparing the atmosphere of this hotel with a Motel 6 would be a put-down to Motel 6! Screaming children running up and down the halls - drunks slamming doors - children banging on the grand player piano in the lobby with their mothers watching, even though there is a sign which clearly tells you not to touch (though I doubt they can read English), kids goofing off and playing around in the fitness room..full of kids and I cannot utilize the facility - the pool area...oh, my! One family camped out there with their loaf of bread, Popeye's chicken, 2 liters of soda, etc, etc...a complete picnic, while all the kids are screaming and acting like animals around the pool - none of them in bathing suits. There is also a class reunion going on here at the same time as a Mexican Jehovah's Witness Convention. I kid you not!! This is the ultimate worst hotel experience I have had in my entire life! Across the street, a beautiful new Hilton Homewood Suites barely has a vehicle in its parking lot, with a gorgeous sparkling pool with no one in it. I looked so forward to several relaxing swims during my stay. Obviously, after an entire community of trailer trash kids have been in the pool, I surely don't want that water touching MY skin, no do I want to touch ANY of the exercise equipment after they have handled it. Steer very clear of this property. Do not be fooled by the "Crowne Plaza" title. It does not at all live up to its name.

Mary Catherine is awesome and the renovations give even more reason to stay here. Can't wait for the Starbucks and executive levels to open up!

I just returned from a business trip to Houston, and was not impressed with this hotel. for $200 a night I have definitely stayed at better! The Drury right next door is a much better value. When you are paying that kind of price you expect a difference. The beds were cozy, but other than that, I didn't see anything that stood out, making the customer service, or my stay in general any different than an average hotel.