Horrible
By A Yahoo! Contributor, 10/16/07
I can't believe that Ramada would put their name on a hotel like this. We paid $150 a night for a suite that was filthy. The bathroom was dirty, the bath tub wouldn't drain properly, you were showering in standing water. The place even smelled bad. The housekeeping staff that cleaned the room didn't put in fresh coffee, cups or glasses, the only thing they did was make up the bed. The front desk clerk upon checking out in the early morning hours, didn't even say a word, not good morning, how was your stay or thank you. He was too busy looking at his computer, obvioulsy playing around. How can Ramada charge such an outrageous rate for a dump.
When we called the front desk and complained about the conditions the clerk said she was going off her shift and would pass it on to the manager, not a word from the manager. I would stay anywhere else in Lubbock but this Ramada. We travel a lot and have never seen the lack of concern or care for a hotel.