Horrible service and lack of accommodation
By A Yahoo! Contributor, 7/8/07
We requested early check in, and arrived at 11am after a six hour drive from Colorado. We were deflated when they told us our room wouldn't be ready until normal check-in at 2pm, and we would simply have to wait until then. The problem was we were travelling with our cat, and were forced to wait in their parking lot for 3 hours with the car turned on because it was 95 degrees outside. Only when we came in at 2pm to get our room, they told us housekeeping hadn't cleaned it yet. What were they doing for the past three hours?! It wouldn't be ready until 2:30 now. Now we sat in the lobby to wait (let them pay for the air conditioning). One confusing thing was our room was on the first floor, and an assistant manager said they cleaned from the bottom up and the top down with two cleaning crews...why wasn't our room ready? We didn't get checked in until after 3. Multiple requests to speak to the manager resulted in "He's not here, we don't know where he is, and we don't know when he'll be back." This was on a Friday afternoon during normal business hours...where was the manager? They would do nothing to accommodate us, and we will never stay there again. We recommend you don't as well. We decided not to pursue this with management so we wouldn't have to relive this horrible day and ruin the rest of our trip, but felt they should have given us a free night or something. But nope, they were glad to take our money and provide horrible service.
While waiting, we also heard a woman complain to staff that someone from the hotel came into her room and removed everything while they were gone because another party had requested a block of adjoining rooms. If it was me, I would have had uniformed police officers in the lobby in minutes.