Room not made up
By A Yahoo! Contributor, 7/31/07
Very disappointed the 2nd night of my stay at the Holiday Inn at South Kingstown (RI). When returning at the hotel around 09:30 pm after having being outside the hotel for the day, I found out the room had not been made up at all. Yet, housekeeping was nearby when leaving my room in late morning, since making up the room nextdoor at that moment, with their trollly virtually in front of the door of my room, and with a plastic bag with dirt from the other rooms positioned in full in front of my room door; housekeeping service hours reportedly lasting until 3 pm. Spoke to reception in the evening right after finding out the room had not been made up; reception bluntly told me nobody would make up the room at night. And when I asked whether they intended to charge for a dirty room, their only answer was " if it is that you are looking for a discount, we wll not give any". I replied the issue was not a discount but a clean room. No alternate room was offered either, even though the hotel was clearly not fully booked.
In short: awful level of service, and even more awful attitude of personnel at reception