Sheraton Bucks County Hotel, Langhorne

This hotel was nice. The rooms were nice. The staff for the most part are professional and courteous. However my fiance and I went down to the basement to enjoy a relaxing soak in the hot tub and a relaxing swim in the pool. First thing, the pool was taken over by 6 old people doing some kind of class of aerobics.. The pool should be for paying guests not aerobics classes. We had to use a tiny corner of the pool. Couldn't even swim. More importantly than that the water was super warm and had an unusual taste. It seemed as if it was dirty and gross and way too warm for a pool. I just went to the emergency room the day before I checked out. 5-15 Sunday I was infected with something that caused my lymphnodes to be infected and swollen. Now I am on antibiotics and have severe head aches. And now I have an expensive hospital bill coming due to the fact that the management at this Sheraton location doesn't keep up on the maintenance on their pool. It's infested with bacterias ... I Probly won't here back from this hotel but my last name is Lyon. Checked out 5-16-2011 ...

My wife and our two boys arrived at 7pm and found out our room was not ready. Our room was dirty ie shower grout was covered in black mold. Wallpaper was outdated and peeling. The bathroom door rusted and just painted over. No fridge in our room. INdoor pool was saltwater. Hot tub was dirty and falling apart. Plus the pool in located in the basement. I will never stay there again

While recently staying overnight I opted to eat in the restaurant on site. Never again!! At dinner time I was the only person eatting. Food was just OK but the price was four star. Next time I will eat off site.

We spent two days/one night - my husband and I and our five year old daughter...we loved it. It is right across from Sesame Place (our destinatiion), the shuttle is great, our room was clean and attractive with a great view, one of the staff members set up arrival treats from a friend of ours & also made room service very enjoyable...most of all, the staff were all super friendly and eager to make our stay a good one. They succeeded! We were very happy - and will return!

Hotel very clean, employees very helpfull and very courteous. Nice lounge and breakfast was a bit expensive but worth every penny. The whole stay was very enjoyable and we would return again.

Made reservations for a handicap room, in March, arrived only to find none available because of remodeling. Upgraded our room without additional charge. Another reservation made for April 6th, again requested handicap room after explaining about our first visit. Arrived about 1:oo pm was told no handicap rooms available, could not check in till 3:00 pm and no upgrade. Front desk manager was indifferent, and not concerned. Felt because the hotel was full she was harried and under a lot of pressure. Thats why they call it "managment". Cancelled room and future reservation for April 20 th. Will not go back for any reason.

Location was perfect and the shuttle to Sesame Place was great. Service from the staff was poor, recomendations for local services (limo) were bad, and we were double charged for our two day stay. After six phone calls to management issues remain unresolved and calls remain unreturned. Customer service is not understood.

Staff were unfriendly and seemed unhappy to be there. We stayed at the Executive Level (upgraded with our reward points) and had to really push them to get what was supposed to come with that. Our 3 year old was very disappointed our first evening when we went to the pool to find the lifeguard had closed it early and gone home. Next time we go to Sesame Place we will look for someplace less pricey.