Split Rock Resort And Golf, Lake Harmony

We had dinner in their Lodge and I was charged the wrong me from another unknown customer. The manager said he could not fix it she the customer paid for my meal, I needed to pay for theirs. I refused because I had a company credit card and the customer had alcohol. I was not only pregnant at the time but I could not have alcohol on the company card. It took them until the next day to fix it but the manager insisted upon I just pay for it on my card. At the end of my visit, I handed over my key. The hotel front desk insisted that they gave me two keys. I was here on business and by myself and only received one key. She was rude and indicated I would be charge a fee if I didnt turn over the other key. Terrible service. I called and reported my experiences. I did not receive any comps of any kind. I was told that they will be some terminations of the staff involved.

We went just for the day to enjoy the waterpark. Everyone had a great time, we spent 6 hours in the waterpark and the kids (6 & 8) still did not want to leave. We will definitely go again soon but will stay overnight as it's a 2-1/2 hour drive (each way) from our home.

Here's the deal, if you aren't affraid to get over your presumptious Pre-Madonna attidude, go here and enjoy. I've taken my 4 kids here for the last 4 years.... ages 6 - 18 now. I am a Timeshare owner as well as my parents. So as far as fun for the kids. There is a lot for the kids to do and fun to be had .... We are in the newest Willowbrook place this year and they have flat panel tvs in all the rooms... They are clean and neat...It really depends on your attitude !! ENJOY your time here. we do EVERY YEAR !!

We stayed here for the winefest, June 11 - 13, 2010. We checked in and headed to our room. Upon entering, there was a note that there was a water main break and that water service may be disrupted. So we tried the water and of course, they were dry. I understand these thigns are out of the control of the staff, but NOBODY told us as we were checking in, they simply let us find the note. Once the water was turned back on, only dirt and mud came out of the faucets for the next hour (this was around midnight). That same night, my wife and I were sitting on the couch, watching TV, and I discovered a bug crawling in her leg. I trapped it in an empty soda bottle and googled it. Sure enough, it was a bed bug. We took video and pics of it. Although they comped us for that night and moved us to a suite, our opinion of Split Rock was already ruined. The rooms are very out dated, the TV reception is horrible, every channle has snow on it. VCR's, but no DVD player? Seriously? Dishwasher is from 1981, the jacuzzi tub is a regualr tub with an airline,,,,that's it. The food in the Galleria is horrible. The turkey platter came with stove top stuffing LOL!! My steak, whcih I asked for medium, was like shoe leather...OVERLY WELL DONE. The pool looks like dirty hot dog water, don't even try it. This resort caters to the ghetto's of New York, jersey, and Philly. You'll see what I mean. Split Rock needs to step up their game, completely rehab the entire galleria-- it's 2010 people.

The place is very outdated and in desperate need of a face-lift. The carpets are moldy and smell like it, the bathrooms not so clean, the model time-share that I saw was also outdated, so I can only imagine what the real time-shares look like. The entire place has that dark, 1970s cabin log feel from the movie Dirty Dancing (remember that movie, with Patrick Swayze?) The water park is basically geared towards children between the ages of 3 and 11 yrs old, and it's really nothing more than a big pool. I think the place is a good get-away for the locals, but for them to want to sell time-shares to out-of-towners, may be a little ambitious. If you are in the mood for a long drive, I would recommend Bushkill Falls; it's a beautiful place and no one tries to sell you a time-share for $10,000 a year.

Place was clean, staff frindly, waterpark was fun. Pizzeria was nightmare (long lines) and onsite food was very expensive. Plan ahead to bring your own food or go offsite!

I am going to be honest I work at the resort. I wanted to reply to the person who says we scamed them by charging them for room damage, and the only reason we did that is because of "75 recent lay offs" . First if there have been 75 layoffs I am unaware of them, and my job postion would make me aware, and second we have noo need to scam anyone. I had occasion to see the damage done to rooms by guests and you wouldn't believe what people do to a room and then moan about when we charge them. IE: All timeshare unit (Westwood Villas and Willoebrook) have gas fire places with signs that say this is gas please don't burn fireplace logs or anything else in them. But you wouldn't believe how many people burn those logs ontop of the gas ones, damaging them. We actually had one group of people try and burn their trash in the fire place and then complain when the room filled with noxious smoke and we charged them cleaning fees. Because of people saying our damage charges are false we always document them with pictures and replacement invoices. perhaps we should look up your photos and post them so all can see how "professional" you truly where not! Also it's amazing how these folks posted on several different review sites and each time their chrages are different. Again I admit I work for Split Rock, it's just some of what folks pick on here is so unfair I had to respond.

After Reading Some of the reviews I was very nervous about booking our Presidents Week Vacation, I have to say I am so glad that I did not listen and went anyway! We were not expecting a luxury vacation, we were expecting, family fun activities and good food and to relax and get away. The resort provided just that. I found the staff to be very pleasant and helpful, and I found them saying hello each time I passed them in the hall, and holding the doors for us as we walked in. Our room was very clean and spacious. The waterpark was so much fun, my 12 year old is begging to go back. Give it a try! We are so glad we did.

Spent a week there 1/10/09 to 1/1709 through RCI. Cost us $150 for wk because of timeshare membership. Went skiing which was great at Jack Frost. We received a letter the other day they charged our credit card $550 for "damages" to condo we stayed in. Not only were there no damages. The Time Share General Manager, Sam Arnett, would not take our phone calls or respond to our emails. We are disputing this charge on our credit card. To talk to Mr. Arnett, we called but did got give our name. When he got on the phone he said he saw the damages (but could not remember what they were) and said we threw trash through out the condo! He was rude and called the $550 charge "chicken feed". We even vacuumed the whole place before leaving!!!! It was as we found it. We are professionals with 2 children, not party animals. The damage bill stated we are being charged $250 for a dining room table, $100 for a bedroom chair, $100 for damage to a kitchen counter and $100 cleaning fee. The employees were pleasant during our stay and one informed us there were 75 recent lay offs, including half of the maintainance department, they are all nervous because business is down. Time share people are coming to the resort but not spending money at the resort. We spent our money at Jack Frost and were only at the condo to sleep. I think that is why they pulled this scam. RCI will not get involved in this either. DO NOT GO THERE!!!!

We visited the new indoor waterpark on 1/1/09 as day visitors. The pricing is reasonable and the facility was very nice. The pools and ride were enjoyed immensely by my children. Water and air temperatures are maintained within reason. The layout is very convenient with food served in the waterpark area. I would characterize the food/pricing as average. Lifeguards were present and all attractions were functional. Do not travel here without GPS as this place is very poorly marked with road signs. Since it is on a mountain top beware of winter travel conditions in season. I found the website to be very user friendly and easily navigated to find schedule / pricing information.