Uniqueness not enough
By A Yahoo! Contributor, 11/16/10
I loved the idea of this place and my 3 year old son was of course thrilled to be around all the trains. However, our room was 1 out of 4 rooms created in the mail car, very tiny and VERY noisy. We could hear every word being said on the tvs in the rooms on either side of us. The worst thing about the room had to be the heat though. It was like a sauna and there was no way to even turn it off. We ultimately had to turn the window unit AC in the bathroom on and have both heat and AC running all night. The restaurant was absolutely awful. Had to wait more than 15 minutes before even being acknowledged, then waited still longer for them to clear empty tables. Food took awhile, some of order was incorrect and was never corrected despite repeated promises. Worst thing was that I left my e-reader behind. When I called them to mail back, they said they would, for a $10 charge (because they have to drive to the post office!). When I hadn't received it a week later, I called again and was told that they were waiting for me to ok the $10 charge, which they now said was for "special packaging," which turned out to be a cardboard mailer with the e-reader wrapped in 2 sheets of newspaper. Needless to say, it arrived damaged. The ONLY thing this place has going for it is the trains. The petting zoo (not really) and playgrounds were not enough to make up for the horrible stay.