Scranton East Hotel & Conv Ctr, Dunmore

very nice hotel, people very friendly,excellent location if passing thru or just want to stay

We had a reservation for a large block of rooms with a deposit. We showed up at 11pm to pay the balance on the night before the event. Jamie and another person (short blonde hair-can't remember name) at the front desk are incompetent. They could not help us nor did they understand that we wanted to pay the balance on our reservation despite several attempts at explaining. They were angry with us and could not get beyond that. They called, Sanjay(sp?) at home, who is apparently the owner, to get assistance. We were yelled at for comming in at 11pm to pay our bill. Finally, another person, Cassie, was called in to work to correct the situation and she was very nice. The other 2 front desk people could not handle the situation and they simply left their posts for the night prior to their shift ending- with the owners blessing. He is not a nice person. Customer service is very bad. There was another person present in training and he was very nice and focused on customer service. Jamie should be fired and Sanjay should not be in the hotel business since he does not comprehend customer service. Jamie has a foul mouth.

Don't do it! It was such an awful experience. We had people fighting in the hallway just outside of our room. I called the front office 4 times to quiet them down or at least get them to go into their room. The clerks at the front desk did absolutely nothing. The web-site said that it was newly remodeled; totally false. I think our room still had the 70's bedspread on it! When I went to check out and complained, they didn't offer any discount off of the room, because I prepaid for the room. Yahoo should have given this hotel 0 stars.

Bartender poured the head from my Guinness into the garbage, there were stains on the bed and curtains, bar supposedly doesn’t get ESPN although every bedroom gets it, when asked for a new (clean) room we were given a room with people in it watching TV, when the manager was confronted she disappeared to the bar rather than solving the issue so after the cops were called (by me) we ended up staying at the Inn in Nicholes Village. Its a few miles up the road and about $10 extra bucks but was 1000x better. No bar at this one but a great bar 50 yards down the street. Avoid this Holiday Inn!!!