Rude Front Desk & Rooms Right Out of the 1980's
By A Yahoo! Contributor, 7/6/09
At check in they were extremely slow.....and another party that was with us in a seperte room was told "do not speak to me like that, m'am. You are being rude and we have policies about that" They were telling her SHE was rude when all she was asking about was why the package she got was for FOUR people, when they stated at reservation that there were TWO people in the room. The hotel never corrected it, and thus they paid for a ride and slide for 4 people (they are in their 60's and hardly doing the waterpark, mind you). Very rude manager and staff at that desk. I have stayed there before many times for the location. Getting in an hour ahead of time used to make it worth it. Now, the prices of these rooms are absurd. I feel they are taking advantage of the fact the more Ohioans are staying around home, so they jacked up the rooms to make up for their losses in out of state attendence. The rooms need a HUGE facelift, looking like they are right out of the 1980's. The staff needs an attitude adjustment and while we pay those rates, they need to treat the guests.....well, as guests. Instead, we were made to feel as if they were doing us a favor by letting us stay there. No more, we are done.