The Saratoga Hilton, Saratoga Springs

We stayed at the Saratoga Hilton recently for a wedding weekend. What a great choice. The rooms were very pleasant. We had a signature suite adjoined to a king for our family with children and caretakers, a signature suite for us, and two double rooms for friends. All of us were very pleased.We enjoyed the complimentary breakfast coupons as part of the wedding package. Having the Saratoga City Center attached to the hotel was very much a plus as that was the location of the rehearsal dinner we were hosting. It was very convenient for all of us, and especially for a nursing mom. The City Center room was excellent! Both staffs were very competent and went out of their way to be sure we had what we needed, including changing a refrigerator we were worried was not cold enough. We highly recommend this venue.

Good luck finding it without a GPS. It’s there, but if you’re from out of town like I, you will have a hard time finding it. From the front street, it looks like a 5-story apartment building; no flags flying and a small Hilton sign on the face of the building behind a tree. Should you be as lucky as I, you will be assigned to the front street of the hotel. There is a three-way intersection out front, which is used by many trucks and tractor-trailers. Hearing jake brake’s all-night to stop, and shifting to get started makes for less than a good nights sleep. Many in our group of about 150 complained about the lack of sleep from truck noise. I would not recommend staying here should other options be available.

We chose the Hilton due to its proximity to town and the fact that it offered in-room internet access. We both had work to do over the course of our stay and required access to the internet. As we were checked in the desk clerk asked if we would be using the internet and we answered "yes". The room was very nice, a "signature suite". Once we were settled, e both went online and were unable to. I called the front desk and they directed me to a help line, which I called. The help line told me that this area of the hotel was a "dead zone" and a chronic issue for getting on the internet. I called down and spoke to a manager, who suggested moving us to a room with internet access. We were then moved to a room with an adjoining door through which a party was going on full blast AND we still had no internet. Our last step was moving back to out original room, accepting the fact that internet access was nonexistent. This all took hours and was quite disturbing. The room was quite expensive and our expectation, appropriately, was that everything promised would be delivered. The people we dealt with were all very nice. The dinner we had at Chez Sophie was superb. However, the service that was promised and not delivered is what we will remember from our stay.

WiFi? Get in your PJs and go to lobby per front desk - one adviser on each shift gave this advice. Guess Hilton only wants computer illiterates. We had great WiFi in Antigua, Guatemala in hotel built from ancient ruins! We accidentally checked off "Accessible" not knowing it meant handicapped. Very uncomfortable if a not handicapped person. Was told by day shift to go to our affair and we would have regular king room when we returned from concert. Night desk mgr, when we returned, went into the act of "that shift could not have promised this". End result we paid $500 plus for two nights in a room that we reserved at least one month earlier whose only comfort was the king bed and should have slept at a Motel 8 for better accommodations. Next time Holiday Inn, they clean coffee pots between guests for one thing. Next review will address how shabby handicapped folks are accommodated.

There are no signs identifying this hotel anywhere outside it -- you have to find it by accident. When you do, there is no way to park temporarily near the check-in desk. Instead, you must park in a dark, unmarked, unsafe-feeling lot a long way from the unmarked building, trail your heavy luggage through unmarked doors to a long unmarked hallway where you must guess which way to go, and then if you guess right, haul yourself and your luggage up a steep staircase to (finally) the desk. My room was absolutely filthy. The bathroom had not been cleaned at all after the last guest: toothpaste spit all over the vanity, sink and mirror, hair on the floor and walls and in the tub, stains in the toilet, sour-smelling towels and shower curtain. Popcorn that was under my bed when I arrived was still there three days later when I left. Used sundries were not replaced with each day's cleaning, used cups and glasses were not removed. Truck noise from the street was extremely disturbing all night. The room decor is probably intended to be modern and crisp, but, since it isn't actually clean, it doesn't work: the black furniture is so dusty and smeared that it just looks depressing and bleak. I was there for a meeting and the seminar room was so cold, even after repeated pleas for heat from the attendees, that most of us put on our winter coats, buttoned them up, and wore them in our seats for the rest of the day. I hope I never have to go back there.

MY FAMILY AND I SPEND A FEW CHRISTMAS EVE AND DAY AT THE SARATOGA.IT HAS EXCELLENT SERVICES.THE ROOMS ARE ROOMY.THE POOL IS GREAT.THE FOOD IS GREAT.

The front desk was incompetent. Waiting to check in two clerks were looking over the shoulder of another clerk while we were waiting to check in. They tried to palm off two undesirable rooms on us before we were given an acceptable one. Renovations are still going on, but seem to be mostly finished. The renovated room was nothing special but tastefully furnished and good sized. Very convenient to downtown, free parking once you find it and free Wi-Fi conections.

I have been staying at the Prime/Saratoga Hotel every New Years Eve for the past 4 years. My friends and I use it as our meeting place and we go to Saratoga AT LEAST twice a year. I couldn't imagine staying anywhere else. Yes, the renovation OBVIOUSLY dampers any hotel stay, fortunately, the pleasing staff makes up for that. We stayed in a newly renovated room this past New Years it was very nice. You can't beat the location, we didn't have to drive anywhere. The decks are suitable for at least 10 people, we love to sit outside and have a cocktail whil people watching and it is quiet!! I HIGHLY recommend staying here, suck up the renovations (which shuld just about be complete) you will not experience all saratoga has to offer if you stay somewhere else!!!

I want to preface this review by saying that I have stayed at the Saratoga Hotel (formerly The Prime)at least once a year for the past few years. Also, that we knew the hotel was undergoing renovations when making our recent reservation. On our recent visit, we stayed in one of the hotels newly renovated rooms. While the new decor is visually pleasing, we found the room's functionality has been reduced. The bathroom had a toilet whose height was reminiscent of those in grade school and unsuitable for any adult over five feet in height and that's being generous. The water level in that toilet was way to high. I would prefer not to detail the inconveniences that relate to that but, I believe that any male or female could use their imagination and be right on target. The one-sided toilet paper holder can also be problematic with the roll frequently coming off the holder. The next inconvenience is the door, which just about skims the toilet when opening or closing it. The main room itself is poorly lit even with all the lights on. It was not the cleanest either. I can understand some dust from renovations, but what was unacceptable was garbage from the last visitor had not been cleaned from the garbage pail in the room. The rug had been poorly vacuumed, leaving other remnants from visitors past. The cushion on the chair apparently has never been lifted during cleaning eith given the food crumbs and other unidentifiable items residing there. The fabric blinds, again while visually pleasing, are not functional, getting caught on the furniture piece created to obscure former window air conditioners that were still in place and making a dark room even darker when drawn for any privacy. During these renovations, I think the hotel should take a serious look at permanently moving the check in area to where it's now temporarily residing - by the parking lot entrance. I would gather that over 95% of the hotel's visitors enter through that door. It's former placement off the main street was not easily identifiable to those arriving at the hotel by car who were left guessing which way to go. Banquet/event services at the hotel continue to provide very good fare, are well manned and professionally run. The same could not be said for the High Rocks restaurant. They did not appear have ample wait staff and the ones they had were extremely slow and inhospitable.

My wife and I and about thirty other guests of my friends wedding in Saratoga all spent not less than 2 nights each and some more on the weekend of 11/11/05. This hotel is under construction and quite dirty. the air quality in the rooms is extremely bad and I can feel an illness coming on now. The rooms have not been cleaned of all the construction dust and the services are lacking. The hotel will not advise you when you book of the status, so I suggest you inquire first. R & D Hull, CT.