Hyatt Regency Buffalo Hotel and Conference Center, Buffalo

Dinner at EB Green's was very good. However. Shortly after check in, we asked to have someone fix the A/C. Room was very hot. The desk said OK. No one showed up. We woke up sweating around 2 AM.The following day; we asked again. The "engineer" that finally showed up, told us that there was NO A/C, just recirculated air. We asked to have the widow opened ( but no screen to be had). This helped; but too late. We found that there were many others complaining of the heat. Dim room lighting. No full length mirror. No fridge. Atrium breakfast sevice very slow - only 3 tables occupied. Cobwebs in the artificial plants. Elevator service very slow, or not working.

I liked the room service and the front desk for making my stay nice. But the lost and found system isn't that great I stayed there two days ago and they can't find my ear rings I know I lefted, which lefted me a little disappointed!

First, the only parking was across the street in a busy parking garage that has no working elevator at night. Walking down four flights of stairs that smelled like urine with children and luggage was not pleasant late at night. There were no luggage carts in sight. The circular drive has loose, damaged bricks that destroyed the bottom of our car and though the hotel management and security said they would contact us about the damage, seven days has passed and they will not return my phone calls. The room temperature was set at 50 degrees ... a little cold for children but I suppose it was necessary because the rooms were so dirty and they smelled. The sheets had stains on them; there was hair in the bed, the floors weren't vacuumed, the toilet was dirty inside and the tub wouldn't drain. This was the worst hotel we have ever stayed at!

This place is the worst place to stay and then they billed me $250.00 xtra besides. In there fine print when you sign in they have xtra charges that you agree to pay, if they decide to bill you. I mentioned to the clerk we were going to see rent and she said we don't like fruits here. I was checking in with my wife, however I was still offended that the clerk would say that. I mentioned it to the manager whom said we don,t like fruits and quickley wanted to know my room number. This is why They probably over charged me. BUT when I called to ask why I was billed $250 extra on top of the $137.00 for the room. I assumed it was a mistake at first. They said it was a cleaning fee. I wished they had cleaned the room before we checked in. I of course wanted a refund. They said too bad we do it all the time. I challeged with my credit card company and lost because their sign contract says thye have the right to charges. Stay at your own risk.‎

Great Location! Newly renovated! Clean! Outstanding staff!

the rugs were filthy. when you get to your floor the first thing you see is dirty carpeting in the hallways and then you get to your room and the carpeting is so dirty you don't want to take your shoes off. in the lobby they have a copper waterfall that is green and pitted. look else where

my wife and i stayed at the hyatt last weekend, for our daughters wedding. the reception was held at the hyatt in their ballroom. everything was great, until, the managment put the oakland raiders in a hall next to ours. the raiders proceeded to take over the entire place. our 10 year old grandson was not allowed to use shared restrooms because the raiders were using same; what were they afraid of a 10 year old for? the raiders, abunch of little boys, could not handle a little buffalo fans enjoyment and proceeded to have management call the police and shut down; the once in a lifetime wedding of a beautiful young couple, the bride paid for the entire affair herself. now all she can think about is that her wedding reception was shut down and the doors to the hall locked by the raiders and hyatt managers. ruined by abunch of little children, who, around children and guests, called each other and themselves "the N word', outloud and and in public. after driving home for 16 hours; by the way with no sleep due to stress; we checked our credit card bill and found that we were charged an extra 250 dollars; we were charged this because housekeeping found an empty cigarette pack and feild dressed butts in the trash can. we had a nonsmoking room; due to the fact that my wife has lung problems; i did not smoke inside the room at all, but have a habit of field dressing my cigarette butts and putting them in my pocket, as not to litter. the only nice people there was the hired help, who were as nice as could be, but management had a lot to be desired. not only were they rude, they did not know where some of there main staff was and ; if your not a professional football team, from out of states, then you are not worth the time or energy of the management. the only worthwhile thing anyone could do there is; for other quality hotels to hire the good staff that works there and let management fend for themselves and see how it is to accually have to service their customers; which i hope do not give this place their business. if you are getting married and want to use this place; think twice; then go somewhere else!!!

Don't waste your time staying at this hotel. The rooms are dirty and the bathrooms have visible mold in them. I was afraid to shower! The staff is rude as well. I stayed here to attend a wedding. At the same time, a certain NFL team was staying in the hotel and caused a disturbance with the wedding guests. The hotel staff blamed it on the wedding guests and shut down the wedding without notifying the bride and groom. They literally pulled the plug on the DJ in mid song! The couple were enjoying themselves on the dance floor and had no idea what was going on. It takes a lot of guts to ruin someone's wedding day!

Do not bother wasting your money. My husband and I spent our wedding night here and it was not at all what we expected. The furniture looked like it was pulled out of the dumpster. The bathroom was filthy, when we went to the front desk to complain we were told they are getting ready to undergo renovations and all their rooms look like this. We also ordered the Amour package - they make it sound romantic online, what we got was 1 dead flower, a bottle of screw top wine and a bowl of strawberries - not really my idea of romance. We were also charged twice for our room. Don't waste your money on this hotel.

The Hyatt Regency has not changed much in over 30 years, the rooms are outdated and very tired. The beds are very uncomfortable, and the linens look like they have been used forever. It makes you think twice about taking your clothes off before going to bed. The restaurant is great, room service is good, staff are attentive and courteous. It is too bad that the owners of this hotel are not willing to update the facility because it could be a great hotel. I am hopeful that the new Casino hotel will force a change in the Hyatt.