Track record is good,but...
By A Yahoo! Contributor, 9/7/05
Have stayed in this hotel probably 12 times in past 3-4 years. Always have been satisfied, with a rare problem seeking added linens or towels. Overall very good. Had one incredible bad visit Spring 2005, with family in several rooms. The weekend was one series of events of bad housekeeping, missed service opportunities, undertrained desk staff, broken furniture, mangled reservations.
At end of the weekend, and after several weeks, I was able to establish contact with the hotel general manager, who was sincerely interested in the details of y misadventure weekend, as well as taking significant efforts to remediate my frustration and disappointment.
Overall rating B- to B at this point, but I am willing to stay here again, based on total experiences.