Manager Amber Gansert caused me great discomfort
By Danielle, 11/28/09
I stayed at this Holiday Inn recently, and my experience would have been wonderful it were not for the hotel manager, Amber Gansert.
Amber Gansert tainted my weekend horribly - not because she refused to acknowledge the daily rate I was promised before I drove all the way from Canada...but because of the demeaning, embarrassing way in which she dealt with me as a customer (and in front of other customers).
I actually had no problem paying the extra amount, but Amber was so sarcastic and hostile with me when I tried to explain that another employee had given me a discount before my arrival, that she caused me a great deal of humiliation at check-in and throughout my stay.
Though the other great employees tried to make up for my experience, Amber Gansert was abusive, demoralizing..and is without a trace of even a shred of decency when dealing with the public. Thanks to Amber Gansert, I will never return to that Holiday Inn.
