Horrible Customer Service!!!
Don't go to this hotel!!!! Either your room is not ready or you won't have a room at all because they consistently overbook the hotel! They are only interested in profit! Not Worth It!
I booked a "standard room" with a king size bed for one night, check-in on Sunday was 6pm. Unfortunately, we encountered traffic due to road work and bad weather while traveling so we didn't arrive until about 8:30. However, check-in went pretty smoothly despite the wait.
When we got to the room we discovered that we had been placed in a suite. The next morning, we had decided to stay another night considering the time we had arrived the night before. When I called the front desk to inform them of our decision they said that it would be fine as long as we paid for the suite they placed us in for the second night. I told them that I didn't mind paying for the room I originally booked for another night but that I would not pay for the suite when they gave my orignal "standard room" away.
I made reservations for a reason, I expected to get the room I paid for. Just because they were only interested in making a profit, overbooked the hotel, gave my reserved room away, and subsequently had to place my in a suite is not my fault. I expressed to them that having to pack our belongings and move to another room was very inconvenient, however, they insisted that we move or pay the price! They even tried to tell me that the particular suite had been reserved for that night and unless we paid the full price for the suite and not just the "standard room" price that we had to move. They also said that we were "lucky" to have gotten a suite and not just a "sofa bed room", that some people who make reservations there have even had to be walked to another hotel because they have overbooked the hotel! The customer service is inexplicable!!! They bascially wanted us to pay for their carelessness!!!
I didn't mind paying another night for the room I originally booked but I wasn't going to pay for the suite they had to give me because of their oversights!