think before you stay.
By A Yahoo! Contributor, 10/9/10
HI, what i'm about to tell is the truth and only the truth.
Oct 2010 we stayid at The Tahoe Ridge for a family event. We booked the trip 9 months before and looking forward to have a good time with family and friend in a nice place on top of the beautiful mountain of lake Tahoe.. Well, the time we spent on the property was anything but nice. First, I was told that only the owners were allowed to have a room with a view, we were given a mountain view, with the mountain right in front of our windows , we could see ants crowl on the roocks, however, a few of our friends did have a view, overlooking the beautiful valley of Lake Tahoe and, they were not owners..
The first 24 hours of our stay were nothing but nice, the electricity went out as we were checking in . We had no light in our rooms till the next day, when we asked what we should do, the front desk told us it was not their foulth and we could get some candles in town, ( it's about 15 minutes to town, and, every thing was dark, including the streets ) or, we could go and stay in another hotel in town for the night as lot's of other people were doing.
The lights were out from 4:00pm-4:00am. All my food in the fridge was spoilling, I aske the front desck for some ice, they told me the ice was on the bottom floor in the laundry room. Whit no electricity and no lights, I had a hard time find the laundry room , when i found it, the ice machine didn't work becaouse it needed electricity to give ice, I called the fornt desck again, they told me to wayit and someone would come and open the ice mechine, I waited 20 minutes in the dark, non one showed up.. I went back to the room and told the front desck to bring some ice or they would half to pay for my food, in 15 minutes, someone arrived with a bag of ice, by this time, we were in the room for 2 hoursin the dark . My husband went downtown to get some candles , we could not even use the toilet, because we could not see were it was in the room. We had just drove 8 hours drive, we were all tired and decided to go to bed and deal with it in the morning. At about 9:30pm, someone nocked at our door, it was 2 ladys from Utha, the front desck overbooked the room. It took 45 minutes for someone to come and give the ladys another room, They had just drove 12 hours and were very tired as well, we offerd them some wine, cheese and crakers, as we all set in the hall eating . The hall was the only place with some lights..
Next day, we could not get into our room, the key didn't work, the front desk told us it was a bad lock and they would send someone to fixt it. It took 30 minutes for security to let us in the room, the person at the front desk was paging never aswerd the call, he told security he didn't feel like it and he would fixt it when he was good and ready, anyway, there was nothing wrong with the lock, all we needed was new keys..
When the lights came back on, ligths next to our beds didn't work, the second bedroom had no hot water, the TV remotes didn't work, the fireplace didn't work, ( it did snow one day and the tempeture droped to 30) . I called to speek with the GM, but he never answerd the phone, I did leave a message and told him how unfrendly and unhelpfull the staff was .
We decided to stay at The Tahoe Ridge in exchange with our property in Kauaii, ocean front, 2 balconies, beautiful place , but because of health reason we could not go to Kauaii and traded our time with The Tahoe Ridge , moutain veiw , problem with lights, no hot water, little heat, unfrendley personel. The property was not all that bad, the rooms were ok, a little outdated and not very clean, however, even with a mountain in our windows, the rooms were big. To end our trip, we cut our vacation short and came home early, we were not to happy with the property and will never stay there again..