Riviera Hotel and Casino, Las Vegas

We had a special priced deal for room, food and liquor. We found the deal on the internet. The check in clerks did not even know about the low prices we found. Our reservation came up and printed our coupons for breakfast, lunch and dinner at the Buffet, plus all the liquor at the bar. Our room was all new, floor to ceiling and huge. The marble covered bathroom was original to the building, still stunning and clean. The casino was one of our favorites. The free cocktail waitress made her rounds regularly with a dollar tip each time we were not without a drink (even bottled water). The bus stop is right in front on S Las Vegas Avenue. Hop on the bus to Downtown right in front and it takes without transfers. Cross the street and take the bus to the newer Hotel Casinos. When we tired, we hopped on a bus and were delivered right to our door. You can see more renovations going on. The public rooms do need more attention. Would we stay there again, Yes.

I was staying at the Riviera with a group for the weekend....we had an excellent rate (60.00 a night) but did that mean we were to be treated like crap? When I booked my reservation 3 months ago I specifically asked to be on the same floor as my Dad (he arrived 3 days before me). I was told it would not be a problem. Of course when it came time for me to check in not only was a room not ready there were none available on my Dad's floor. You could never get a hotel operator on the phone when calling from within the hotel and the main line was never answered when I called from my cell. The food at the buffet was horrible. I fixed one plate took 2 bites and asked for my 15.00 back which was another fight with management. I will say I apparently had a room in the tower that was not renovated. My room was fine, I found the bed very comfortable....only issue I had was the toilet was slow to flush and the towels were a bit thin. I would stay here again ONLY if I were with a group and had a good rate. They do need to work on their customer service and their food.

We Book this hotel months in advance, get there and they don't have he smoking room we asked for and were no very accommadating, We were told the room was not guaranteed and after my husband insisted they gave us and someone else the same room. We had to pay an additional $55.00 night on top of our room for resort fees that was not disclosed at time of booking, we were ther 5 days and this was the most terrible experience I've ever had. The staff was not freindly at all, from the front desk to the restaruant staff. horrible!!

Hoo-wah! Come on now with the bingo! I won a BINGO in the Riviera! Their property has everything that I need in life! Top shelf customer service with exciting deals. The employee of the Bingo room Charles Grabiak knows how to treat the players and hotel guests in a good and brilliant fashion. I will never discover a more dutiful and honorable casino employee than Charlie.

I went to this casino because of a trade show I had to go to. I booked 4 rooms. 3 days before the event, I realized I had to come one day late, so I called and told them to remove me for the first day for all 4 rooms. The agent said no problem. I asked if I could get a email with that confirmation and she said they didn't do that. that is weird, since when I stay at the MGM, if I cancel or change the dates, I get a email to prove the conversation. When I came to the trade show, the line was almost out the damn door! 30 minutes later I got to the front and was treated to a nasty lady that looked like I was wasting her time! She then tells me that I was suppose to be here last night and that I was charged for 3 out of the 4 rooms! I told her I had canceled. she said not my problem and told me on Monday ( 3 days later ) I would have to call a manager! WTF? She put me in the worse mood. When I got up to my room, I called down and nobody could help me at 6pm at night on a Friday. I called when I returned and what I thought would be a easy fix, turned into a hassle and I finally had to call my credit card company and get them involved. What I found amazing was the fact that I couldn't get the simple fact across to them that I had proof that I talked to someone to cancel the rooms. The agent HAD canceled one room, but forgot about the other 3. How was this my fault I kept saying? If you don't send out a confirmation email, then how would I know that you didn't cancel all 4 rooms till it was too late upon check in!!!! Arrgggggggggggggggggggggggg! Many frustrating conversations later, I finally talked to one sane individual named Mary that say what I was trying to point out from the moment I arrived at the Casino. They could have had a nice happy client, but they instead drove me nuts before and after the visit. The customer service needs a big adjustment if they plan on staying in business. I heard they were employee owned, but I can't imagine that being true if that was the attitude in the place. I do want to point out that the manager Mary that I dealt with did really seem to care in the end. She fixed my problem, but more importantly, she really wanted to hear in detail of what went wrong and who blew it on her team so she could go clean house hopefully! The hotel itself was clean, food was good, esp the pub and the gambling was a decent experience. If they don't fix the customer service, then you might want to stay across the street and just go here for the gambling and food..... guy

I had the worst stay at a Strip hotel that I ever had! I stayed there from March 15th-18th. TO celebrate my daughters 21st birthday. I also went to the DICE show there and spent my money in your casino!!! I Had my room flooded and was moved from a non-smoking room to a smoking room at 2am! (after my daughter interrupted my gambling time down on the floor of the casino). Only to be treated as if IT was MY personal problem by your management staff. It was not my PROBLEM that your Hotel flooded my room and inconvenienced me on my trip. Soaking both my daughters and my clothes! I always thought that the customer should be treated with fairness and KINDNESS. YOUR staff did nothing for me or my daughter, A manager was too BUSY to EVEN speak to us and we dealt with a RUDE employee at the front desk. That asked us “what do you want me to do about it?” I was flabbergasted that your staff was not more accommodating to us. In this day in age I would think that treating the customer with RESPECT should be a number 1 priority in keeping them coming back!!! AFTER I told them that the light between the beds and the thermometer was broke, they fixed them BUT never provided us with new towels or made the beds for the next day. I tried calling the front desk for towels but NO ONE would answer the phone. I was put on an automatic hold in which They never CAME to the PHONE!

When we got to the hotel the first thing we asked the front desk was if we can pay for late check out up front. The answer was that we dont have to do it now because we can do it the day of without a problem. On our last day we went downstairs as she advised us, and the next we know we were treated like garbage. A different front desk agent was quick to bark "I'm not offering that today" and proceeded to walk away. We had nothing packed and were rudely informed we had to be out of the room within ten minutes. We spoke with the manager after and he wasn't any more helpful than she was. Actually, he was even less helpful and equally uninterested. So here we are, throwing everything in the luggages so we can drop them off with the bell boys, because our flight was leaving at night (check out is at 12pm). The bell boy: another slap in the face! The bell boy, barely speaking english himself, had the audacity to tell us that we don't speak enough english (mind you we are Canadian). There is nothing pleasant about this experience at the hotel.

I just arrived back in California. I stayed at the Riviera, room 5039, from December 26-28, 2011. I woke up itching with bites on my arm the day I checked out and did not really think much of it. As I drove home with my husband, the itching began all over. My arms, shoulders, faces and legs had bites and red splotchy marks. I am furious. I made a report with the Security Department. I was told they should get back to me maybe by Tuesday, January 3, 2012 because of the holidays. My husband and I attended a time share presentation set up by CASABLANCA EXPRESS to see the Jockey Club. DONT'T DO IT!

Worst hotel I have ever stayed at. I've been to14 hotels this month and this one was the worst. Rude people work here and they do not care about your needs. I plained a special trip for my wife a got garbage. First they don't garuntee you a romm you reserved. I asked for king size room with a view and got a view of the ac unit. I called the offixe and she said that they didn't have anything. So my promise to my wide of a view of the strip was pi there door. We got some dirty sheets and we called the house keeping and she said yea its stains but we cleaned it. We went back and forth and my wife said we didn't pay for blankets. The manager said did you pay for them? Really?!

What we liked: The online website pictures. What we dissliked and why: Checkin/out wait (long line, few staff, slow service, push for upgrade for fridge) Hallways beat-up, hallway carpets shot, room old, tub slow drain) Internet service billed but not working, hours spent on phone with vendor, no refund! Hotel old and worn out, staff curt and unhelpful, service and ambiance depressing, not a fun vacation