Harrah's Hotel Casino - Reno, Reno

Room was very clean, quiet and comfortable; I'd give the room an A+. Staff very friendly. Give them an A+. However, amenities aren't what they used to be. No longer have a breakfast buffet and there is no reasonable cafe or restaurant to get breakfast except the "Hash Hash A-go-go" which should be "Hash Hash A-GONE-GONE". Heaps of lousy food overflowing the plate with piles of sauces and junk - not a nice all american breakfast or lunch to be had. Gift shop by the elevator was only open a couple of hours per day so couldn't get simple items like a cup of coffee, bottle of water or snack unless you happen to hit the right hour. Very dissappointed in the slot machines - no winners there. It was evident when you saw the crowds move over to the Silver Legacy, Elderado & Circus Circus to do their gambling. You could actually see and hear winning going on at their casinos. I'd rate the amenities a D-. This was our 3rd visit to Harrah's but I think I'll go back to Silver Legacy or Elderado next year.

I first stayed in August 2009 and had a nice King bed and clean room. Gaming was fun and I decided to come back after the summer crowds had left. I made a reservation for a King bed for my stay in Sept 2010. I was told there were no king beds even though I had "reserved" one. The front desk clerk did not care about my reservation and said there were no King beds available for the 4 nights I stayed. The bathroom was full of dust and spider webs and the maid brushed off the light fixtures and left the dust on the counter top of the sink. There were days I had no towels or soap/shampoo and had to go search for the maid to get any. Not a fun thing to do first thing in the morning. The gaming was OK but they seemed to have changed gaming staff from last year and they we not too friendly. Yes the place is 30 + years old and does need a makeover. I will look for other options as I like the Reno/Lake Tahoe area as a change from Las Vegas.

We stayed for two days and two nights. The room was clean and comfortable, nothing special. The staff was very efficient and friendly. The casino was nice but not as big as we expected. The slots payed out fairly often but you just need to be patient. All the drinks were on the house and I even got brand name scotch not the cheap stuff. The valet parking was great and the staff was fantastic. I prefer craps but there never seemed to be enough tables. The first night we were there there was a busted sewar line somewhere on the first floor of the East Tower and the smell was sickening. The next morning it wasn't as bad but it still smelled pretty bad. There is only one cafe open late at night and I wasn't impressed with either the food nor the staff. The room was not expensive so it was a good deal but our next stay will be at the El Dorado, it's much nicer.

Totally outdated and worn-out hotel! The "Carvings Buffet" Was Terrible... spent $21,95 per person, worth a $1.99. I would have asked for the $1.99 refund, but lost it. Second night, found the El Dorado Hotel buffet... Crazy Superior to Harrah's! El Dorado's front desk showed me a room... will be staying there on my next trip to Reno.

Harrahs knows how to treat their people, that i stay all their resort, and reno is one of the best,with friendly staff and great accomodations.

I visit Harrahs Reno 2-3 times every year for the past 20 years or so but the casino never changes its slow and old style . Everything else is great about this place though .

We had a nice room on the 20th floor in the East tower. We had dinner at the Italian restuarant which was really good. We could not get in for dinner at the steak house since it was full. The only disappointment was the Spa. It is in need of a major remodel, the sauna did not work.

The room we booked was supposed to be a handicapped room near the elevators as my mother is 84 years old. What we ended up with was the last room you could get before going out the fire door at the far end of the hall. When we requested another room, we were informed none were available, but to "check back in a day or so." Then the A/C wasn't working very well, but couldn't seem to get anyone up to the room to fix it. We finally rented a car and drove to Tahoe and spent a day there, only to find that the Diamond Lounge was closed because of a celebrity golf game. We were informed it was only open for the celebrities and their entourage...(if they weren't Diamond or 7 star players, they shouldn't have been in there) They offered us tickets to go out on the Harrah Star and take a cruise around Lake Tahoe... Sounded great. Until we got to the dock and found out the motor was out on the boat and would not be repaired for at least 2-3 days. Giving up we went BACK to Reno. We were then given tickets to the Show being performed there. It was wonderful.....but 30 minutes into the show the control board blew a fuse and the show was cancelled until the next night....of course, we were scheduled to return home the following day. I will never return there or recommend it to my friends. As a Diamond player, I was appalled at the treatment we received. Harrah's needs to look at themselves and remember who helped them get as big as they have become.

I HAD A GREAT VACATION, EVERYONE AT HARRAH'S MAKES YOU FEEL AT HOME. THEY MAKE SURE THAT YOU ARE HAVING A GOOD TIME. I LOOK FORWARD TO COMING BACK NEXT YEAR. THANKS TO ALL OF YOUR EMPLOYEE'S FOR ALL THE KINDNESS THEY SHOW.

My wife and I would thank you for the great time we had at Harrah's Reno on our 38th Anniversary. The people that work at Harrah's are great!And I love to hear the saying they use after they already have helped you out. "Is there anything else we can help you with".What a touch of class! Kind regards, George Houston