Golden Nugget Hotel and Casino, Las Vegas

The customer service was outstanding! The room service outstanding! You can save some money on this hotel by using SweetHotelDeals. Net Just a overall great experience coming here!!

The staff neglects to tell you that on weekends the music from the Freemont experence, runs until 1:00 am. If you are situated in the wrong room, you will stay up! After asking to be moved, the opperator hung-up. The casino manager on duty said he would call back, he never did. Do not go to this hotel!

I have been going to the Golden Nugget for a few years now. My rooms have always been compted as have my food and beverages. This trip out I was told my room was compted as usual and my food was limited which means I could go to three restaurants in the casino which all food would be covered. On the last day after looking up my hours gambled and amount gambled the casino host told me that everything was fine and if I wanted to go to the "Chart House" restaurant with my friends we would have no problem covering the food and drinks as my friends gambled more than I did. Upon checking out not only was the Chart House check not covered I was told none of my food would be covered that I was told was covered when I checked in. Supposedly there was a CHANGE in policy which we were not told about. We were completely misled by the casino and the casino host. I believe what the Golden Nugget did to me and my friends is illegal. This situation is why Las Vegas gets such a bad name for ripping people off. If you go to the Golden Nugget make sure you get everything in writing. Signed Ripped Off and Disappointed

The first appearance is that this is a great hotel, dont be fooled. The staff is rude, while the rooms appear decent, there was rust in the restrooms along the bath tub. While I was there it rained They had wet vacs every where. The staff is slow and I suppose since they include tips in everything they figure they don't have to work very hard for it. The pool was nice. I was told no smoking room was available however others in our party ended up in smoking rooms although they didn't request one.

Checked in and the lady who checked us in was quite rude, which didn't make since because my husband and I were the only ones in line. Got to our room and the carpet was wet not to mention the shower had black mold all over it. Luggage attendant dropped off our luggage and he said that they normally leave a note, guess not. Called down to front desk and complained. They moved us to another room with a dry carpet but still black mold in the shower. Not to mentioned, while taking a shower, the drain was clogged so bad that by the end of my less than 10 minute shower the water was passed my ankles. Called down to the front and said they would have someone come fix it. No one ever came the 3 day and 2 night stay we were there. Upon check out, told them our problems and she looked at me like it was my fault and told me that she hoped I enjoyed my stay and would see us next time. Told her she would never see us again, she then rolled her eyes and said next. We also ordered room service twice. The first time took an hour to get to us and our food was cold. The second time actually came earlier then what was said. The only people there who were helpful were the guys at Valet and the doorman Jeff P. who was helpful with everything. If we go back there, it's to say hi to Jeff and to visit the shark tank.

My girlfriend was a long time patron of the Golden Nugget, and saved up for our first 3-day/2-night romantic vacation in Vegas. We went to the Chart House in the hotel for a fancy dinner our first night, and decided to go back to our room in the Carson Tower, because we had quite a few to drink all day. That night between the hours of midnight to 4am while we were asleep in bed, someone came into our room and robbed us. They stole the cash from my wallet, slot machine stubs, and her brand new Mac Book Pro on financing for 12 months. She only had it for 1 month so far. The front door was left ajar as we went to open it. When we realized what had happened, we immediately went to the front desk to request another room as a security guard came to take our statement while packing our bags. We then went to the Las Vegas Metro Police station to report the stolen laptop with the serial number. My girlfriend was a wreck, and couldn’t stop crying. We felt violated as to someone bold enough to come into our rooms while we were sleeping. We suspected that it could have been someone on that same floor and hallway, being that it was close to the end of the hallway and exit stairwell at the end. We figured on each end of the hallway are dome security cameras, and they can check the footage between those hours. The hotel and the police department disregarded us, as we kept complaining to check the security tapes. We asked to directly talk to the manager, and they would send a security guard (older man in his 70’s) who is oblivious to the event. We stayed for an extra day to try to connect to anyone who can help at the hotel. They could only give us a $20 discount for the extra day. My girlfriend is still traumatized by the events, and I am frustrated that the Golden Nugget just didn’t care to react. Our whole trip was ruined, as we felt paranoid staying in our room. We will never go back to the Golden Nugget again, and presume that the hotel security cameras are fakes. They kept on giving us the run-around, because they probably don’t have the footage to make a case.

I've stayed here over 20 times in the past ten years, I guess I'm a serious gambler. I've never had a problem with my room or making a reservation on the GN website. Staff has been friendly and efficient. Exception are the bartenders, if they feel like it they'll ignore you, but that's the way it is in all casinos. Room has always been fine, but I've upgraded frrom Carson Tower to Gold Club rooms. I got tired of the walk from the Carson Tower to the casino. Its hard to find a seat at a table game, they, like all casinos are only opening up tables based on what they think is demand. As a result all tables are full and it's hard to find a seat, especially at night. Buffet is decent, better than a lot of places, but not as good as when Steve Wynn owned the place. I didn't really notice any real smell of smoke and I'm not a smoker, ventlation is pretty good. I'll be going back in June of 2012, and I'll be staying at the Golden Nugget. I'd recommend the property to anyone, except if you have kids. Leave them at home.

nothing to dislike, staff from manager down is congeal..rooms are clean and service great. close to freeway and easier to get to any strip show by freeway than from a hotel a block or two away on the busy strip. Nothing to dislike... we are are there every month or so and have never had a single bad experience.

I was extremely nervous about staying at the Golden Nugget after reading the reviews on here. The Golden Nugget was extremely clean it seemed like everywhere in the hotel we walked someone was cleaning something. I wouldn't think twice about staying here again. The Golden Nugget was a great deal and very clean. FYI: if you read others posts about rats I didn't see any and I was looking everywhere. Great value for the money.

Allot bigger than I expected. Staying off the strip for the first time was a very nice change. Fremont street right out side the Hotel, and every thing you need within walking distance. Bus station to the strip 3 blocks away and $7.00 for a day pass. Room was clean, comfortable, and very quite at night. I had no problem with the tour guides in the lobby just walk away and ignore them. Restaurants: Grotto excellent, Carson Cafe very good, Lillie's Asian don't do it overpriced and the worst Asian food I ever had. The only rat I saw was that slot machine that took my money. Overall a very nice stay and the price is reasonable. I would definitely go back.