Caesars Palace Las Vegas, Las Vegas

Tried to book thru the hotel and was given the runaround thru the automated system and told they don’t have any rooms available. We booked a "Pet Stay Deluxe Suite Room from a third party Hotels and paid $100 more a night for the “Pet Stay Room”. We got to the Hotel and were charged an additional $56.00 a night for cleaning the room. We went to the room and found dog food on the floor and the room was not a suit. Spoke to the front desk and was told to contact the booking department, contacted the booking department and was told we booked thru a third party contact them. We never contacted Hotels we were tired of the fighting and just wanted to have a good time, not ruin our vacation fighting with the hotel and the booking department. Hotel Parking was full and the Valet who spoke English wouldn’t communicate with me on how to get my car parked. The hotel charges for internet, who in this day and age charges for internet. I thought this was supposed to be a classy organization. Decided to stay one more night because I WON BIG!!! And was told at the front desk to book thru the automated number, I called the automated number and was told to go to the front desk. Finally the desk extended our stay one more night was almost beat up in the lobby by another guest who the hotel had apparently also upset and didn’t like the fact he had to wait in the long line to check in like I had to. After all that I was still charged an additional $100 a night more for the “Pet Stay Room and an additional $100 a night for the Suite which I didn’t receive and charged an additional $56 a night for the cleaning fee which the room was never cleaned the entire time we were in the room. My only consolation is that I won other than that, this was an awful experience and will stay in a Motel 6 where we at least get the service we pay for.

Loved Ceasers!! Free upgrade to Augustus Tower. Room was huge and clean!! Pools were wonderful. The only negatives are it's a long way to the pool, but worth the walk. Also slots were terrible!! Didn't gamble there after the first day and won lots at other casinos. Overall will stay again for the shopping, shows, restaurants and pools.

Roman tower rooms are old and dumpy. Amazing what they charge for a really crappy room. They wanted 40 bucks a night to upgrade us to another tower. Caesar's might have the central location on the strip but you can do a lot better for your money else where.

We had booked 3 rooms with 2 double beds in advance to have the best price. We were 3 couples travelling with 4 children so we needed the 2 double beds. When we arrived, the front desk announced to us that the hotel was "overbooked" and that double bed rooms were not available anymore. As a compensation, the front clerk (with her manager's approval) offered us a Suite for the same price where we could all fit in. We then signed the paper agreeing to the upgrade. When we checked out the front clerk told us again not to worry and that the price was not additional. When we came back from holidays, our credit card was debited with an additonal 1680 dollars for the Suite (which was the amount we had already payed for the 3 double bedrooms)!!!! When we called the Caesar's Palace for the refund, a very unfriendly manager told us that we had misunderstood and that by signing for the upgrade, we were accepting to pay for the whole amount of the Suite. He then added that the hotel was willing to make a "gesture" of 200 dollars! Lesson learned: NEVER trust the Caesar's palace front clerks and certainly NEVER accept an upgrade from those people. They will ruin your holidays. Go to the Bellagio next door... better price and better service.

I loved the staff, very friendly, great rooms, decor and ambience. Casino was normal but had difficulty finding lower priced table games. everything I saw when I walked in was a minimum of $50.00 that's alot for the average American income. The average person looks to spend $10.00 on a table. The pools were sensational and the women were good looking too. Can be for all ages and families as well. Absinthe was a great show! kind of vulgar and unexpected but very good. Only thing i didnt like was the ridiculous line at the Buffet! Buffet front clerks were very slow and not friendly. They need to improve their service on those 2-3 indiviuals! The staff inside the buffet was awesome and the food was great but the lines were ridiculous and there were several open tables open with servers waiting for customers. Staff was just moving very slow upfront.

They ruined my wedding day!! I reserved a suite for my wedding to get ready in and have for after the wedding and they GAVE IT AWAY. My wedding party and i and to get ready im a small room together. We called every hour that day to see if our room was ready and they keept telling us no. At the last minute they told us they gave the room to someone else. They finally put us in another suite 3 hours after my wedding. I had to write to several manager just to get my money back, but the day was still ruined!!!Stay somewere else !!!

Our recent stayed at the Caesars was disppointing. We paid approximately $200/night and end up in a dusty room with no fridge and no internet service. They charged us $14.99 for internet which can only be registered to one laptop. The rusty dirty window was not a pleasant view of the strip. The closet was located inside the bathroom with the safe. An upgrade would cost extra $75 a night to have a view of the Bellagio fountain. There's also a pro...the hotel is located in the middle of the strip, heart of everything with many shops. The pool was nice and Celine Dion concert was a great. Overall I would prefer spending the money staying at a nearby hotel. Definitely not worth the money.

internet was charged 5 times, even it was nearly impossible to use if in thre days, casino attendants of the lower level of LV, some aspects in the room as lights which did not work In summary, we will use any other top hotel in LV to avoid ruin a trip with this frustation we expected from Caesar something great, is the last time we come to this hotel. they should be more proactive in taking care of clientele's problems, room 3356, jan 5th

Party in Vegas! We do all VIP nightlife 702-544-4368 Will

WE PAID LITERALLY MORE THAN 600 DOLLARS PER NIGHT AND WE WERE SUPPOSE TO BE IN A SUITE BUT INSTEAD WE WERE GIVEN AN ORDINARY ROOM THAT LOOKED LIKE QUALITY INN AND THE FRONT DESK LADY SAID THERE WERE NO MORE ROOM IN THE SUITE. IF THERE WERE NO MORE ROOM THEN WE SHOULD'VE HAVE BEEN GIVEN OUR MONEY BACK BUT INSTEAD THEY IGNORED THIS ISSUE. I DECIDED TO SUCK IT UP AND JUST LIVE IN THE NORMAL ROOM WHILE PAYING FOR A SUITE FOR 5 NIGHTS. I HAVE LEFT SOME CASH, MOSTLY CHANGE ON THE DESK WHILE I PUT THE TIPS FOR THE HOUSEKEEPING LADY ON THE BED. I GO OUT FOR A BIT TO COME BACK TO FIND OUT THAT ALL MY MONEY IS NO WHERE TO BE FOUND. THIS IS BY FAR WRONG IN SO MANY DEGREES. IT IS UNBELIEVABLE HOW WORKERS ARE AT THIS HOTELL. I WAS FURIOUS. NOT ONLY DID THEY TAKE MY MONEY BUT THEY COME KNOCKING ON THE DOOR 7 30 IN THE MORNING TO CLEAN YOUR ROOM. ARE THEY INSANE? SERIOUSLY, WHAT A LOW CLASS HOTEL. WORST SERVICE EVER.