Western Inn Kearney, Kearney

We have stayed at Western Inn South at least two- to - three times a month for about 4 years. Recently the management has changed. Along with this change, the prices increased significantly and the service decreased as well. We stayed on a Friday night and were to depart on Sunday. After leaving early Sat morning, we came back Sat evening to a room that had not been touched. When this was brought to the attention of the management, we were told that we must have left the do not disturb indication (which is a deadbolt lock) on. This was not the case as we had opened the door when we left in the morning and got the bag of towels (we had asked for extra the day before - they were not brought until the next morning). It isn't possible to open a door which has the deadbolt engaged. The manager told me that I had to be wrong and all I had done is complain since we got here. Our complaints were a second price increase in less than 6 months and that the phone service was completely inoperable – and apparently had been inoperable for weeks. At that point we were told that we should not be getting our discount anyway, and that since we had stayed the night before he didn't see what the 'big deal' was with our room not being clean. At this point, I asked for our money back so we could stay somewhere which was clean. This was refused. We were told that the motel wasn't making enough money and so they had to change policies so that stay-overs weren't cleaned every day and that it may have been a mistake. I have worked in the hospitality industry and other areas of management, and I know one thing - if you don't keep customers, you will not make money – and the customer is always right. After 4 years and about 150 stays at Western Inn South, this will be our last. On the positive side, the cleaning staff is usually very good, the price (for now anyway) is affordable, and the location is good. On the negative side, don't expect to feel valued - whether it's your first stay or your 151st.

I stayed here about a year ago and thought that the pool area was nice and the breakfest was decent. But our hotel room was dirty, and the TV did not work half the time. I went and told the front desk person and she did not care, she wouldnt even give me my money back so that we could go to a different hotel.It hasnt been updated at all.Needless to say, My experience was a bad one, I will not be staying there again. I will go somewhere else.

Older and has not been updated. They have a large variety of guests! Very small bathrooms. The indoor pool (cold) area is great. Hot tub nice.The free breakfast is waffles or one of two cold cereals and OJ. Lots of flys. All rooms are not the same. (but the same quality) Coupons can be found on line for discount. There were dogs fighting in the hall and management did'nt mind. It was okay but I would not return. Or recommend unless cost is an issue. For the money it is a good and clean stop.

We stay here 6 to 8 times a year. Always a pleasant experience. Excellent value. Nice pool and hot tub. The staff is warm and friendly. Hot coffee in the mornings both in the room and lobby. Quiet safe and relaxing.

I stayed here for just one night and was quite pleased with almost everything. There wasn't a hairdryer in the room but I could have probably requested one. Also, being a business traveler, I need to be on the road earlier than they start the breakfast. It doesn't start until 7am. I usually stay at a "chain" named hotel because of previous bad experiences with privately owned hotels. I will however stay here again when I am in the area. Nice, clean, big rooms plus the wireless internet. I was quite pleased.

I stayed one night when taking a child to college. +The room was large and clean. +Make your own waffle, coffee and juice were available in the lobby for breakfast. +just off I-80. -Parking was just outside the door which I do not like for safety reasons. +The hotel has 39.99 and 49.99 coupons (49.99 in summer, 39 the rest of the year) available on their website. Overall, I would not want to stay at this hotel for an extended trip, but it was a good cheap place to get some sleep on a trip.

We have stayed at this motel several times. It is nice to park at the door. It's not fancy...but clean and the cost is excellent! We we travel to Kearney, all we really need is a bed.....we will continue to stay here. The remodeled pool area is wonderful as well. Much better than a 3 foot pool! With teenagers we appreciate the depth of the pool. It's just a great place.