Brooks St Motor Inn, Missoula

I've stayed at this property regularly for over 4 years. They were slow in getting wireless internet, so for a part of that 4 years I stayed at a property that had wireless. (Internet is very important to my business.) However, about a year ago they installed wireless so I resumed my stays there. This visit I learned that they do not understand the meaning of 'Service'. Their wireless Internet was not working properly and because it was a Sunday, they had no one to call for repairs. (I know for a fact there are services that will make service calls on Sunday, it was just that the motel didn't want to go to the trouble or expense.) Their attitude was that since the sign said "Free Wireless Internet", it wasn't something they were required to provide reliably. They couldn't understand that when a business entices a customer to patronize them with a "Free" offer, that "Free" offer because part and parcel of the contract between the customer and the business. They don't charge extra for water either, so I guess on could say that it is "Free". If their water went off on a Sunday, would the Sunday guests just have to do without. In addition, the elderly owners, although they live on premises, take a hands off attitude toward the property. There is a manager who visits the property only a couple of days a week for a few hours, and beyond that seems to take the attitude that he cannot be bothered with the property other than to come by and collect the money once and a while. Likewise with the owners. So long as the money is good, they seem to not be interested in the satisfaction of the customer. The lack of a manager who is regularly on site, and the hands off attitude of the on site owners, leaves the property in the hands of minimum wage desk clerks, who have little if any authority to correct deficiencies and even less incentive. All in all, if you are looking for a place to get out of the weather, I guess so long as the roofs don't leak this place will do. But heaven help you if a service or function that is important to you fails during your stay. Your chances of getting satisfaction appear to be non-existant.