University Plaza Hotel and Convention Center, Springfield

User Rating: 1 out of 5 stars by A MAN WHO KNOWS! 03/30/2010 All that needs to be said is the roof leasks to the point some of the pool side rooms have been shut down and the mens indoor pool restroom has been closed down because of water damage also the indoor pool has brown stains on the wall from the roof leaking! If the management thinks you were smoking in your room they will tack on a large fine to your bill!!! ALSO GO SAY HI TO MR. HAMMONS ON THE 9TH FLOOR HE LOVES THE COMPANY!

Drove into town to catch a Springfield Cardinals ballgame at Hammons Field, which is two blocks from the hotel (the LONE redeeming quality). Checked in about an hour before gametime and proceeded to room. The beaten-on, distressed, mishung door was the ideal indicator of what awaited inside. The smell of mold and old cigarette smoke (requested a nonsmoking room) was overpowering. The furnishings were hopelessly outdated and worn. Clean?...Told the kids not to touch anything as I returned to the front desk to request another room. When I explained the "situation," the front-desk staff reacted with disbelief. I was, however, given a key to a new room (after they noodled on the computer for 10 minutes), which I decided to inspect before transferring all our belongings. Same kind of door; smell of mold even worse. I returned the key to the front desk staff, which now acted totally annoyed rather than apologetic. With the game 20 minutes from starting, I hustled the family to the ballpark and stewed over the predicament. With two of us highly allergic to mold, I left the game in the fourth innning, returned to the hotel, informed them I'd be checking out ... and had the paperwork verifying as much TOSSED back at me as the clerk walked away with nary a word. Picked up the family outside the ballpark (still three innings to play) in order to get at least an hour of driving time in daylight as we made the 4-hour trip home. What a disaster.

This hotel I have heard is so good! I am staying in it tonight an I can't wait! I think it will be awsome!! Bye!! See Ya!

If you want a room where the cleaning staff helps them self to your refreshments and uses your phone, at a buck a call, while you are out, this is the hotel for you. I told the desk staff about the problem and they took off $20 from my three day stay (less than 3% of the total bill. It makes me wonder what else went on in my room when I was gone! I won't stay here again.

THIS HOTEL LOOKS VERY NICE. ROOMS ARE LARGE. HOWEVER, WE HAVE STAYED IN MUCH LOWER CLASS PLACES THAT HAD BETTER BEDS. WILL NEVER GO BACK

Great Hotel w/ optional suites. A must stay when in Springfield. It has one of the best restaurants in town. Location is excellent to get to any part of the city.