Beautiful location, but customer service did not match
By A Yahoo! Contributor, 09/19/06
The resort itself is beautifully spread along the shores of Lake Superior. The customer service, espeically at the main lodge front desk was very poor. The prices are high, and the rooms, quite frankly, are not worth it. We brought in a lot of guest and money, yet were treated as if they were doing us a favor for letting us stay there, when it should have been the other way around. I've stayed at many resorts and hotels, and this was one of the least enjoyable experiences I've ever had with staff. They seem so consumed with money, it makes the customers feel second class. I would not recommend this hotel, even though the area is beautiful. Luckily, there are several other resorts and hotels nearby. In fact, some of my family stayed at the Best Western right down the road from the resort, and were treated much better, and payed a heck of a lot less. It's a shame because the resort is such a nice place. Maybe they'll get new management or something, or at least make some replacements at the desk and reservation area.