Sandy Bay Motor Inn, Rockport

It's convenient, friendly, and we like the location and amenities. The price is reasonable. It could use a makeover, with attention to the general maintenance.

There weren't any other amenties - no soap (is that an amenity?), no shampoo, no clock, no hair dryer, no paper cups, no coffee, you name it, it wasn't there. A bed, two scratchy towels, and a 1960s TV with no remote is what you get for your $130. The A/C was noisy, the beds were bouncy - and they're not full-size doubles, either - my feet hung 4" over the end of the bed and I'm 5'8". We also had the peeling wallpaper, etc. Pool was smelly and dark, didn't want my teenager going in there alone. It's one thing to run a hotel this way - they have every right to run it like they don't care if their customers ever come back. There weren't many cars in their lot, either. Oh - You can bring your pets - but if you do, and you feed it, expect to get bombarded with ants. They shove pet owners in the back, too, where the rooms are really neglected. Most of the motels on Cape Ann don't allow pets, we know, we have searched so that we didn't Have to stay here. We couldn't get the one we wanted, because it was full. The motels that do allow pets don't allow you to leave them in your room, so going out to get groceries in the 90 degree heat, let alone food other than take out, is impossible. These folks know they have you by the short hairs. Motels on Cape Ann need to get with the program - there is a lot of business out there for you. My teeny, clean, quiet, non-shedding dog will leave your rooms a lot cleaner than smokers, and she won't burn (or chew) the furniture, either.

When I took my children to the pool there were older residents there everyday. The problem was the residents were yelling and complaining becasue they didn't want to be around the kids. The kids were swimming and having fun and I was there the entire time. I feel that this is our vacation and my kids have a right to the pool more than the residents. I complained to the manager and was told they purchase a pass to swim there all year around and there was nothing they could do. How's that for service! It's enough for me not to ever go back. The rooms were in rough shape too. Not too clean. I always has to hunt down the maid.

I stayed at the Sandy Bay Motor Inn a couple of times. Both times were terrible. I don't know why I went back. The air conditioning would shut off all night and we would wake up sweating. They said they couldn't find anything wrong and no other rooms were available. They didn't even offfer a us a fan. The free ice machine NEVER works, I was told to get ice from the front desk, but they charge you for it. There was hair and crumbs in the sheets so I knew they were never washed. The 2nd time- Check in time was at 2pm and I didn't get there until 5pm. My room was never cleaned, there were tons of black spots of dog hair all over the carpet thru the whole room. It was disgusting. I didn't have any towels, there was trash in the bathroom and dirty towels, and it was smelly. I told the front desk that the room was never cleaned and she said they did clean it. She refused to clean it and said housekeeping was gone and they will clean tomorrow. I asked if I could use the vacuum to clean it myself and she refused. I couldn't believe she was arguing with me. The next day nobody came to clean the room again, I even called twice to make sure they would show up. They never apologized and basically called me a liar! They would not even come to the room to see the mess. They were rude and both times the rooms were dirty. The list goes on and on. I could write a book!!! DO NOT WASTE YOUR TIME OR MONEY. YOU'RE BETTER OFF SLEEPING IN YOUR CAR!!!!