Hyatt Regency Boston, Boston

The best thing to recommend this hotel is its location: a 10-15 minute walk to Faneuil Hall (slightly longer to Boston Common) and all of the Freedom Trail activities. We got off to a bad start when we arrived at the hotel and, despite my arrangement for "early check-in" at 12:30PM through my Hyatt Gold Passport membership, were told that our room was not ready as of 2PM. We were invited to leave our bags with the concierge and the hotel would call my cell phone when the room was ready. So, even though I had arranged for check-in at 12:30, I was not called until 5PM that a room was ready. After checking in, the concierge told us our bags would be sent up to our room. When our bags hadn't arrived after 30 minutes, I checked with a new concierge at which point he confessed to not knowing where our bags had gone to. After another 20 minutes, we eventually had our bags - apparently our bags were incorrectly stored in their "system" and it took them a while to find them. The only reason I gave three stars for service rating on this hotel is because the concierge himself busted his tail trying to find our bags. The hotel was also hosting the participants of a national basketball tournament as well as a university lacrosse team, which meant at least our floor and the floors above and below it were noisy. Apparently my request for a "quiet room" through the Hyatt web site was not able to be accomodated. One other annoyance is the fact that you must take two separate elevators to get to your room or down to street level: one elevator to the lobby, and another elevator either down to street level or up to rooms. Perhaps this wouldn't have been such a big deal if the hotel weren't as crowded, but after walking miles all day the last thing you want to do is wait 10 minutes to get up to your room. Finally, the hotel restaurant was unimpressive. A limited menu at above-average prices ($20+ per entree) discouraged us from eating there - we found better variety at lower prices elsewhere. Overall, we would stay at this hotel again based on its location; however, there were no other factors to elevate it above any other hotel experiences.

We love this hotel and all its amenities.Location is perfect,entire staff is friendly and professional and extremely helpful.Room was clean and comfortable. Recommend this hotel to all who are going to Boston

You will not be disappointed here. The room was excellent. The location great, and the staff was professional and friendly. Best buy you will ever find.

FOOD;HOSPITALITY;STAFF SUPPORT IN GUINDING YOU THROUGH THE CITY AFFORDABLE PRICES VERY CLEAN,very good view to the river,i was fascinated with staying,Iam a Doctor who goes to Harvard twice a year see you soon in november

Excellent service, beautiful hotel, and a killer lounge upstairs. The help took care of everything we needed, without even asking! You can't beat a stay at the Hyatt.

A great hotel in a great location. The staff is friendly and very helpful. With a major renovation just completed, this hotel shines. If you like health clubs, you'll love this one!

none, the bed are very comfortable, the hotel view are great very relaxing place to visit. good location to be in the city. The service is always excellant

The Hyatt Regency in Boston in the heart of the financial district is the perfect spot for all of you Boston city sightseeing. You are 'smack' in the middle of it all. You are steps from the downtown "T" and also walking distance to Faneuil Hall and the Freedom Trail. We were upgraded to a corner suite that provided me with the best sleep I've had in years. Each bed (suite or not) features a feather bed to sink your weary bones in after a long day of walking, a down pillow and a luxurious down comforter. As soon as my head hit the pillow I was out..something I haven't enjoyed since before my first child was born! I slept in a cloud of luxury - something I've never experienced before or since. Our rooms also featured a fully stocked mini-bar that we didn't dare touch due to the elaborate cost for a KitKat that we could have bought across the street at CVS for 1/3 of the cost but knowing its was there gave us a warm fuzzy feeling all night long. You just knew it was never 'far' to the creature comforts you may crave. Check in was 4pm, they told us we could be in at 3pm..when we arrived they weren't ready for us. That was the only down side to the entire experience...however, we made 'due' and mozied over to the beautiful bar off the lobby and had some of the most amazing martinis ever. The concierge service provided us with maps and information on the various sights we planned on seeing that day. They were extremely helpful and added to the quality experience of our day and stay at the Hyatt. All in all it was a weekend get-a-way that was busy, yet relaxing and I would highly recommend this luxury hotel to anyone wishing to be in the heart of the city and wishing for the best night sleeps they'll ever have.

GOod location for what I had to do, pleasant staff and priced right. You can get pretty much anywhere in the city within 10 minutes

It is located centrally in the city from where we get easy access to all important places to visit. The hospitality and the room configuration are great. Since it is renovately recently, the whole facilities are clean and perfect. The staff, managements are very proffessional , so that one wouldn't get problem any time.