Not Rennovated! Rude General Manager, !irty!
By A Yahoo! Contributor, 7/25/11
We gave this hotel another try after a previous experience where we found the rooms to be musty and the hotel dated because the website lead us to believe the hotel had been renovated. The website was very misleading because when we checked in, the rooms we were given very outdated and smelled musty and like cigarette smoke. I immediately went down to the front desk to ask to have the rooms clean and tell them we were unhappy that the rooms weren't renovated. The general manager came out and was rude and said if we're unhappy then he'll refund our money and we can stay somewhere else, an impossible proposition since we needed 2 rooms. He said he wouldn't change our rooms or clean them. Again, he was so very rude in his tone and manner. Finally, an associate named Sabrina checked the computer and said that there were 2 other rooms we could have that had been "renovated". The manager hesitated to give us the rooms and tried to insist on refunding us the money. Since we had 4 children excited about their beach vacation, I refused the refund and he finally relented. Sabrina was even nice enough to get a night comp’ed for us but the rest of our experience was just as bad. Renovation consisted of a newer carpet, not painting or anything else we could identify. One shower and sink wouldn't drain and one toilet didn't flush correctly. The outlet where one of the fridges was plugged into kept blowing so we had to move the fridge to a new location (since they never came to address any of these things). There was even a huge hole underneath the carpet on the walkway that wrapped around the building that my nephew tipped over. Finally, the cleaning staff was horrible. They didn't vacuum on the first 2 days until we asked them to come back and do so (4 kids and beach sand) and they didn’t vacuum again after that either. We had to ask for towels every day because they didn't leave any clean ones - one day they didn't even take the dirty ones. They never cleaned the toilets (the toilet bowls got darker and darker ever day), the showers or the floors in the bathrooms. My niece stubbed her toe and got blood on a sheet and the next day, it was still there, they didn't change our sheets once. We will never stay there again! We are not picky people, we don’t need 5 star accommodation but we do need clean and safe. This was outside of what was acceptable.