Copley Square Hotel, Boston

Do not stay here. The employees are incompetent and deceptive. example: We had never been in Boston and requested directions to a restaurant. They pointed at a wall and said, "oooh yah it's just down that way - just go past the prudential building a ways and make a right." They were unable to provide more explicit directions when I proceeded to request them. example: I had tried booking the hotel through a site different from the hotel's, and my computer froze in the process. I proceeded to book it through the hotel's main website. I arrived and everything seemed to transpire normally. When I returned home I received my credit card bill, which included the bill i signed and an additional charge for a separate night. The night for which I received this extra charge corresponded with one of the nights I had actually stayed in the hotel. Apparently the first website did reserve my room even though it froze. The hotel did NOT notify my of my extra room when i arrived, nor did they feel they had wronged me by charging me for the extra night (which is their late-cancellation policy). example: The bellman and the service desk, which are literally right next to each other, would "refer" me to the other for whatever question or demand I might have. In requesting taxis, luggage storage, or directions, I would often be bounced between the two desks multiple times (per request). example: The bellmen are aweful. They don't know the city and feel that everyone should already have a full comprehension for the inner workings of their ridiculous establishment. For example, I wanted to make sure a taxi would arrive when I finished breakfast, so I asked the bellman if he could get a taxi for about half an hour later. He replied, "You can't order taxi's in advance like that! Just tell me right before you want to go!" Of course, the taxi didn't show up for 20 minutes after I had asked for it. There were several other incidents involving taxi services as well. Do not stay here. I encourage everyone to take whatever steps may be necessary to see to this hotel's ruin.