Sheraton Baltimore City Center Hotel, Baltimore

It's a great hotel but if any of you are looking to save some $$ then book it at Sweethoteldeals. Net They usually have some pretty good deals on there!

I arrived on Saturday June 16, 2012 and quickly found the SPG check-in line. I checked in and thought I got a free upgrade to a nicer room. When we got to our room on the 18th floor I realized we weren't given a "Club Room". I went up to the "Club Floor" and attempted to access the "Club Lounge" which per our reservation we had access to, nope the card did not work. I contacted the front desk and was transferred to the on duty manager. He said I see your reservation and will give you the "Club Lounge" access but the "Club Room Floors" are all booked up. He then offered me 250 SPG Starpoints for not getting what I had paid for. Well I was getting nearly 500 starpoints for the cost of the room (Gold Members get 3x the cost in points), 1000 extra points for booking between May 31st and June 30th and 500 more bonus points for booking online...so 250 points for not getting what I paid for wasn't a fair deal but if the hotel was full what can you do. I decided to check their website to see if they were indeed full, to my surprise they were still offering reservations in all types of rooms including a "Club Room". At this point I called back down but the manager was busy. A few minutes later I get a call from the person who checked us in. Then a conversation that lasted about an hour began. She told me that I booked a "Traditional Room" and she had given us an "upgrade" when we checked in to a "Corner Deluxe Room". Now remember the manager had just admitted I had reserved a "Club Room" with "Club Lounge" access. I told her that I had booked a "Club Room" and that is what I wanted. I told her that I have my reservation confirmation e-mail and I would show here what I booked. Two more times she said I booked a "Traditional Room", now she was calling me a liar even though I had proof of what I had booked. At this point I told her if you treat a loyal SPG Gold Card Member like this how do you treat a regular customer...this is unacceptable. She again said all the "Club Rooms" were full and no upgrades were available. I said upgrade I just want what I paid for and you still are taking reservations for "Club Rooms". At this point nearly an hour into the conversation I told her I would just make a complaint on Monday. At that point a "Jr Suite" magically became available. Again not a "Club Room" which would have solved all of the issues we had from the start. We took the upgraded room in the other tower and completed our stay there. If indeed all the "Club Rooms" were booked why would they still accept reservations for such...bait and switch? We will not be coming back to the Sheraton Baltimore City Center. This hotel lacks in customer service and lacks in service to loyal Sheraton customers. I stay at Sheraton Hotels often and never ever had I received such poor service from a Sheraton Hotel.

This place is awesome I love it and I would always come back and Chrissy took care of me as well and made sure I got a nice room thanks Sheraton.

I was here for the tattoo show and it was great not only did I get a tattoo but I enjoyed my stay here I was nearby everything and the hotel and their staff was amazing and before I left the nice staff named Chrissy ask me how my stay was and If there was anything she could of done to make my stay more comfortable like I told her no it was perfect and Chrissy was the first person to ever ask me about my stay and I haved stayed in alot of hotels so way to go Chrissy I will be returning to Sheraton.

I stayed here for the 2nd time and it was amazing my room was spotless and the staff was very helpful and kind. I even encountered the same staff member who checked me in last time and she remembered me she made me feel welcome and important Thanks aagain Chrissy your hotel is the best.

I love the view and the service I really appreciate my check out which was done by Chrissy she was so sweet and friendly and she made me happy cause she listen while I was running my mouth bout my trip thanks for kindness chrissy I will be back soon.

I love my stay here I enjoyed everything expect that I had probelms with the tv but I also had alot of questions and everytime I called Chrissy answered them to best of her ability and yes I would recommend this hotel I would be back too and thanks again to all staff especially Chrissy

Just want to let everyone know I enjoyed my stay here even though it was business and I was running late for my flight back home and was in a rush and Chrissy took care of me she made it fast and simple Thanks alot Chrissy for understanding my rush.

The location is central to most attractions. The outer portions of the neighborhood is somewhat seedy, but Baltimore seems that way. The rooms are decorated nice. However the room are really small. The weekend I stayed (Aug 26-28,2011) the hotel was packed with New York Yankees fans. What a mess! Saturday morning the elevators are out of service. I'm on the 17th floor. Need I say more. There was no apology, no discount on your room. Oh well, climb up and down and do your best not to injury yourself carrying you luggage. The front desk staff were professional from the beginning. Please be careful after dark in this area. I will not recommend this hotel to friends and family.

the sheraton inner city hotel in baltimore, maryland was by far the WORST hotel experience i have had in my life. during my stay, me and my roommates' keys were constantly de-activated multiple times throughout the day. the first day was ok, maybe there was a glitch in the system so i thought nothing of it. i heard all of my roommates' keys were not working as well, and it seemed to be a problem. getting new room keys was a huge hassle; there was a small interrogation process before aquiring the new key every time i needed one. ID was also needed, and was a big problem when i had to go downstairs for a small emergency at 2 am with nothing but pajamas, flip flops, and a de-activated key. after 7 deactivated keys, i became terribly frustrated to the point i could no longer muster up a polite facade for the front desk. it seemed like every time i needed to get into my room, i needed to report to the front desk to ask for a key, much like a small child asking the permissions of his parents. as an adult, i find this process highly unneccesary and a great hassle. i was reminded time and time again i should not keep my hotel room key near my credit cards, cell phone(s), any electronic devices, any metal objects, and PENS. the employees also blamed the baltimore convention center for de-activating my keys, which could very well be the case. but if it were the case, then why didn't everyone who was staying here and went into the convention center have key problems? and.... pens? cell phones and electronic devices are understandable, but pens and metal objects? are your keys really so sensitive to tiny pieces of metal with barely any magnetism to be deactivated SEVEN TIMES by the metal of the ball point pen in my bag? nonsense. i have traveled all over the world and stayed in various hotels, visit baltimore yearly and have stayed in every hotel in the inner harbor with the exception of the hyatt and the intercontinental, and i have NEVER had this problem before. not only that, when i attempted to illustrate how far away i keep my keys from my cellphone and credit cards, i had a glass object in the bottom of my nylon bag. i put the bag down a bit too hard on the counter (my fault) and the glass hi the marble, making a loud "clink"-ing sound. a nearby gust services employee stepped between the me and the employee i was speaking with, and told me to leave the premises because i was being violent by "slamming" my bag into the counter and was going to call security. ARE YOU KIDDING ME?????? if that was a joke, it was not funny at all. never have i EVER experienced something like this before. it is utterly ridiculous! what terrible service, and accusing me of violence because something in my bag hit the counter and made a loud sound. after the ordeal, i was further interrogated to make sure i i didn't put my keys in xyz place which MAY have de-activated it, etc. may i remind you this is the 7th time i had to go through this. the hotel should really have a file on who has bad room keys or a broken sensor/lock on the door. it would be so much easier than having to waste 5-10 minutes every time i need to re-enter my room. when i went to check out, the employee who called me violent saw me talking to another employee and jumped at me, asking "is there a problem??? is there a problem???" um.... no, i am trying to check out of this terrible place so calm the hell down. at that point i was completely, utterly DONE with this crap hotel. i really did not appreciate having to go through that, therefore i will not stay at the sheraton again by my own free will. i have no desire to pay for a room which i am unable to access for the duration of my stay. the price that i am paying for this room is STILL not worth going through what i have gone through during my stay. i could pay much less to stay at a motel and get better courtesy and service than i got at the SHERATON.