Holiday Inn Inner Harbor, Baltimore

no fan in the bathroom. Breakfest started late. The restaurant service was bad. No heat or hot water. The employee was rude at coffee bar. I wouldn't stay here again.

recently spent one night at this hotel with my brother and his family, my brother paid for my room as a birthday gift, clerk charged my credit card full price for the room and $75.00 for amenities that were not used. .

it was a nice place to stay..wish we had a fridge and microwave for the price we paid for the room. we thought the parking price was too high..other than that is was nice priceline told us we would have the above aitems in our room

I am going to make this very clear and simple. The contract with Hotire was for a 3 star hotel. This is not what you get at the Holiday Inn. We arrived and entered the Holiday Inn parking lot. Signs says welcome to Holiday Inn. So far, so good. We register at the lobby. This is in the 3-star Holiday Inn. Very beautiful and modern and we were excited to go up to our room in this 3-star hotel. We asked for a copy of our bill. They won't give you a copy of your bill. This is not a problem because hotel manager said you will get this when you leave. We asked for our room keys then were were told he gave them to us already. He did not. He insisted he did. This was ignorant to argue with us. He made the mistake and made our start there a little uncomfortable. He finally found the keys. All was forgiven. He must have been tired and so were we and we wanted to get to our beautiful 3-star room. From this point on is when the scam begins... They hand you your room keys then direct you out of the 3-star Holiday Inn down the street outside of the 3-star hotel to this 60's/70's less than a 1-star hotel building.. We were angered immediately and in shock and when we asked about this we got grief. Other hotel guests we met were disappointed as well. This is only the beginning of the scams at this hotel. We had no choice but to stay after the long trip. We voiced our anger. The next thing is during the middle of the night they slip you an additional bill of $21 for parking at Holiday Inn paring lot. There is no mention of a fee for parking from hotel or website. Other hotels state parking fees. We arrive home to find we were charged $25 for parking. On top of all this they kept knocking on our door. 8am, 10am 10:35am even with a do not disturb. We told them to stop repeatedly. So, there are 6 issues... #1 - Our contract with Hotwire was for a 3-star hotel - WE RECEIVED A LESS THAN 1-STAR HOTEL (made us leave the 3-star hotel for a cheap building) #2 - Registration Manager argued with us and insisted he gave us the room keys when he did not. #3 - No mention of parking fee on website or from manager. They sneak this bill under your door. WE WERE CHARGED MORE THAN THE FEE. #4 - We were charged $25 instead of $21 for parking at hotel parking lot that does not even mention a parking fee. #5 - They refused to give us a copy of our bill. #6 - Our stay was filled with the feeling that Hotwire had betrayed us and was not honest with this 3-star offer that we had a contract for.

The customer service was outstanding. room was clean & that was in the old bldg. i would imagine even greater service in the new bldg. Free internet access. This location is near all of the attractions.

I'm not going to be as mean as some of the other reviews, but it was certainly an experience I will never repeat. For the price, it wasn't bad, but I think they could've done a lot better. When I arrived, the internet was down. Since there was a large convention in town with a lot of business people staying there, this was very bad. It took them until the next morning to get it running again. Even then, only two of the four computers in the business center worked. So, there was a line nearly every time I went down there. The desk staff was very helpful and friendly. The first night I stayed, I pulled back the covers and found three big long black lady hairs on the bed. It had obviously not been changed. I was too tired to mess with it, so I just crashed. The next day, I brought it to their attention. They promptly had someone bring new bedding and compensated me with a breakfast the next morning. However, the bellhop simply dropped off the bedding. I was thinking "Okay, am I supposed to make my own bed in a hotel?" I was starting to get a little mad and called the front desk. It sounded like they had a bunch of people down there and I waited on the line for a while and never got anyone. Eventually, I hung up and decided to save my complaint for later and just make the bed. It only took me a few minutes. Just as I was finishing up, one of the front desk guys came down to tell me a maid would be by shortly to make my bed. I told him the story and we both laughed a little. I laughed even less than he did, of course. That night, someone broke out a pane of glass in the lobby. So, a maintenance crew came by to pound the rest of the glass out of the frame at 3:00 IN THE MORNING! Luckily, it didn't take them long and I was able to go back to sleep. I was staying in the west wing of the hotel. I'm sure the main wing was much nicer, but for the money, it was okay. I think next time, I'll spend the extra dough and stay at the Marriott or something. You'd be wise to do the same. The food is also very expensive.

We got NO sleep! The bed was terrible. The mattress, the sheets, and the lumpy rock hard pillows. The most uncomfortable bed I have ever slept in. We got so little sleep that we were to exhausted to even enjoy our day. Secondly, they had no parking. We had to park at the Marriot next door which was 22.00 for one day. There is also a fire station across the road which sirens went off all night. I can say the interior of the hotel presents well and the staff were helpful in guiding us through the city. Would never never go there again.

The location was nice. Some work being done so u have to look past that. Room was nice and clean. Good stay in the room. Parking rates are so so for the stay up to 3 pm only then I payed 12 dollars for 4 for more hours alittle over priced for not even valet parking.

The Holiday Inn Inner Harbor has a great location to the city and that is about all it has. The room was not cleaned on a daily basis and when I complained about it the manager expressed to me that they will only clean if you leave a note. When I asked why I would need to leave a note to throw out the garbage, he stated that they do not throw out things that belong to the guests. This was garbage, right next to the little can they call a trash can. The pool has a green hue to it. The water was so hot it should have been the called the hot tub. The booklet that is available in the room did not include a menu for room service. When asked for one they stated they did not have a menu. When I asked for them to call me a cab, they pointed out to me that I could walk to the Marriot and catch one there. The hallways were not vaccumed. The elevators were not working properly. The list can go on and on. I would NEVER recommend this hotel to anyone.

I stayed here because it was reasonable and close to my client. The whole place is wireless which I didn't know based on how it was advertised so when I got there I was disappointed to find that they didn't have a bridge for me. Someone followed up with IT on my behalf and they searched and searched - finally found one and then stayed on the phone with the provider to troubleshoot why it didn't work. After more than a half hour they got me up and running - beyond what I expected.