Rockwood Inn & Suites, Hammond

We booked a baby shower here a couple of weeks ago and it was the worst experience EVER. We were only in the building for 5 hours or so and by the time we left the mother to be was almost in tears. They rented us a room, that included tables, chairs, table clothes, ice, and the ice bin. Upong arrival, nothing was set up, the room was empty!! Despite the numerous phone calls to confirm exactly what was included. There were so many calls made because there is a horrible language barrier, the owners barely speak English. Which could have led to some miscommunication, but when the owners were confronted, they were RUDE and unprofessional. They showed no concern, no customer relations, and they never once offered to make things easier. Even when the grandmother asked for the table clothes they told her to go to the laudry mat and get them if she wanted them!! These people should not be running anything dealing with the public. The pool was molded, the conference rooms were dirty, the bathrooms were nasty and didn't have soap or paper towels. The entire hotel smells like smoke, despite that its non smoking. I have never experience such an upleasant transaction with hotel owners or workers. I will NEVER recommend this place.

The room was okay, but the employees can not take care of any problems. I was double charged for a 1 night stay, when i called was told only the owner named Mr. T could do a refund and they do not have a contact # for him. After 1 week of calling and waiting for MR T to show up i disputed the charges with my bank, this process will take over 2 weeks to settle. I asked for a print out of my credit card charges and the Manager stated was against the law to give me a copy of MY charges. This sounds a little fishy. I called the Permit office in Hammond, LA and the owner name is Pheonix Hammond, LLC. there is no registered phone # for this company.

I use to work for Rockwood and I can say that all they care about is SAVING MONEY! I can't tell you how many times me and other employees tried telling the manager and the owners and they refused to listen! All the cared about was making an extra dollar! The place is def not a safe place! They have mold soo bad in some of the rooms that they just closed them down so you couldn't get in them! Most of the rooms had bug problems along with water leaks! There is nothing good about Rockwood and I will tell anybody that ask! If they right people were to check it out, I can promise you they would be shut down in a heart beat!

The entire hotel smells like smoke. You can hear every sound coming from the adjacent rooms. Our room was filthy - garbage was already in the garbage can; used towels were in the bathroom; the floors were dirty. We could feel every spring in the mattress. The mattress also had a nasty odor. I have never felt compelled to write a hotel review - until now. I wanted to leave, but it was 9:30 at night when we checked in and as I had already scoured the internet for hotel availability I knew we wouldn't have much luck finding a room. I now wish we had stayed in a hotel in a neighboring town.