Hyatt Regency New Orleans, New Orleans

Customer service was outstanding!! Room service outstanding!! Even Saved $45 on this hotel by using SweetHotelDeals. Net Just a overall great experience coming here!!

The person who invited me to come was told he shouldnt be there because he worked there. And he was told "what makes him think he can just come to the hotel". Why shouldn't he be able to be there if he's off???? I really don't respect that policy because why would a employee need to leave if his mother and grandmother was there watching the game and ordering food. I would never go back to that hotel again. I'm looking up how to get my money back and I'm not planning my banquet there like I started to do. My son should quit working there. They told him its supposed to be a family and considered his hotel. What person you know gets put out their own hotel by an "family" member??? I don't recommend ANYONE TO GO THERE. They don't stand by what they told my son.

We stayed at the Hyatt Regency in New Orleans. It is an absolutely beautiful hotel, and the staff was outstanding. We were there in September 2002. We will definitely return to New Orleans, and book our stay at the Hyatt Regency.

My stay at the New Orleans Hyatt Regency could only be described as a very pleasureable experience. I will definitely be returning. The service was great, nice clean rooms, friendly housekeepers, the beds were extremely comfortable. The food was excellent. The location was great, and given the fact that I use to spend summers there as a teen, and know my way around the city. It was close to everything, Courteous valet attendants, made acquiring my car very easy. I loved the view of the Superdome and for as far as the eye could see, just panoramic views. I got at lot for the money.

Must pay for internet, faxing, copies. Its a Hyatt its nice, but I will never go back....

I liked the free shuttle to the French Quarters. Location is great right next to the Super Dome...and a walk away from Mother's and just a little bit farther to the Riverwalk...You can also catch the street car just a few block down on St.Charles. The service is always great...people are always very friendly...and I feel safe for my family.

Location of the hotel is horrible unless you are going to the Dome. Otherwise, spend the money and stay elsewhere. The shuttle to the French Quarter is most of the time not worth the effort, the time, or the aggravation. It took 3 room changes to get one that had adequate air conditioning and didn't look like a Days Inn reject. I am sure the proximity to the Dome and the resulting inbred fans who stay there result in the hideous furniture and appointments. It is obvious that furniture is constantly damaged, most of the lamps and electrical equipment is barely funcitonal, and the bathrooms are low-quality, barely passable. Every sink in the 3 rooms that I had the misfortune to enter was cracked. A/C and ventilation were a major headache, if they worked at all, they were horrendously noisy and made sleep impossible. Concierge hours were limited and in some cases non-existent. On several occassions, I knew more than the person behind the desk. There is only one concierge who knew anything about anything.... if you don't see an older woman behind the counter, move on, you won't get an answer to your questions. Shuttle to the French Quarter was over crowded many times and yet they refused to get another shuttle and driver, eventhough shuttles were sitting parked and unused. It would take sometimes an hour to get to the French Quarter trying to use the Shuttle. Don't bother.... take a cab, less frustrating and takes you exactly where you want to go. costs about 5-10 per trip, but your sanity is worth that. Mall attached to hotel is a disaster. The hotel is totally out of step with the city. It is attached to that horrible Dome and has nothing around it of interest, including restaurants. hotels, casinoes, anything..... The staff behind the front desk were not particularly helpful, were rather blase about every question, complaint, suggestion, and really didn't seem to care. Did not partake of the restaurant, why would you in a city like New Orleans. If the restaurants were as poorly managed and the food as generic as the hotel, don't bother using them. I know the hotel is a big convention hotel, but please, the rooms are very poor quality in need of a serious refurbishment (but why bother when they will be destroyed every football season and Mardi Gras)... I think the hotel has really cheapened its image and its property by allowing just about anything to stay there including gangs of teenagers and really dubious "guests". I shudder to think what a blacklight would show in those rooms.... I actually checked into another hotel rather than continue staying there.... needless to say I spent a VERY long time in the shower, trying to get clean and get rid of that grungy feeling after stying at the Hyatt.

We felt like we were given the royal treatment and we were only there for one night. The service was excellent and the room was exceptional. We can't wait to go back.

N'Orleans!!! What could go wrong? Courteous, clean and amazing!

The Hyatt has it all: location, service and the most courteous staff I've ever had the pleasure of meeting! A wonderful experience!