Village West Resort & Hotel, Spirit Lake

I have stayed at Village West many times within the past 15 years and love the resort. I have never experienced ANY of the things stated and I can't believe what people will write. You must be the type of people that complain about everything!!!! The resort is right on the lake and has everything to offer a family. My kids think this place is the best thing ever. The staff is more than accomodating and the food is good and affordable. I completely disagree with the negative comments out there

What a bunch of morrons! If you want a relaxing vacation there are plenty of other places to stay around the lake that actually want your business....... We ended up checking out early and going down the road. This place is just plain pitiful. WE WILL NEVER GO BACK!!! My best advice to this place.Pull your heads out of your a$$es!

The blonde lady at the front desk was the first person we saw. She was rude and inflexible, which only served to prepare us for the rest of the weekend..My sister in law ended up not even wanting to check in with her and waited until someone else on staff could help her. We had a group of over 70 people in our party and at least half of the people I talked to had bad experiences from rude staff to dirty bathrooms. We had an event on Saturday night for over 80 people for which we paid close to $1,400.00 for food alone...drinks were separate...and some rude lady threw out a tray of chicken and a tray of roast beef and, when those were gone, we were out of luck. The people at the end of the line, some of whom traveled a great distance, got mashed potatoes and a spoonful of corn...and still had to pay!!! (We approved the menu in advance, but had no idea the portions would be so limited) What's more, they charged us by the plate, so the people who went up for salad and then came back to get their main meal on a clean plate were expected to pay twice!! I think we managed to work around that in the end, but not without a great deal of bickering on a night that was meant to be a special family event. All in all, it was dreadful. I would not send my worst enemy to this place

Stayed there for a wedding in May 2010 and wished I would of booked my own place to stay. The owners of this place should fire everyone of the staff.....talk about ignorant!!!! booked for 1 night and was charged for 2. Rooms looked and smelt like dog due on a hot day. Stay as fare away from this place as possible!

I LOVE Village West!!!! There are so many things to do. The beach is VERY comforting, the pool is amazing, the food is Great, and the staff are very helpful, understanding, hard workers, and very considerate. It is also very clean and I appreciate everything that goes on at Village West. I didn't have one problem, not one. When I asked the staff on directions how to get somewhere, they were VERY polite and helpful. Once again, I APPRECIATE everything that goes on at Village West. Keep doing what you do!

my family and I have gone to village west almost every summer for years and every year we make plans to go back. I love that there is always something to do and places to visit. Some of you who had a bad time seem to me to be overly crybabyish and should try to understand that when you wait until check out to cry what do you expect. Also maybe you should understand that YOU may not have been so nice when talking to the help and in my job if you come at me with rude words and attitude I am not going to help you out much either. Try a smile it gets you more than a rude word or anger. If you get a chance to stay here admire the beauty and try to unwind. I always have. Village West Keep up the good work we love your workers and rooms.

This place is just pitiful. Rooms stink like a infested dead cow. Beds are like sleeping on rocks. And costomer service is about the worst I've ever experianced. So, if you like that sort-of-thing....then I recomend staying there:

The older blond lady @ the front desk needs a lesson in professionalism. She is rude, and has no people skills. She don't seem to know how to handle alot of things. She also needs to watch her language and be careful what she tells other employees when there are guests around. Like how she pays someone to clock her out when she leaves early. Also I think if the law does not allow smoking inside the employees should at least have the courtesy to smoke where guests don't have to see or smell it. She sits right outside the front door (sometimes on a big rock) and smokes her cigarettes. Looks bad & smells worse. Maybe she should be employeed at the other end of the building.

No need to bother with this pitiful place. Unbelievable rudness! I will never stay there again. Dirty, dingy place. No need to go into detail....just read the other posts. Don't try to tell the owner because they could care a less. What a shame!

I have enjoyed this resort for many years, but, recently been dissatisfied with the newer management/owners policies. In the last 5-8 years, their check-in time has been push further into the day(2-4pm). Their check-out time has been pushed earlier to 10am (used to be 12 noon). That is only 18 hours a day stay. I remember the time when you could check in early in the morning (if the room was available). Time has changed things at this resort. Prices have gone up and the hours you stay has gone down. The new managers/owners are taking the "fun" out of this resort by being so rigid. I am now looking for alternative places in Okoboji.