Doubletree by Hilton South Bend, South Bend

We recently were married in downtown South Bend at the Century Center. For convenience to our guests, we chose (at the time South Bend Marriott, which moved over to) the Hilton Double Tree. We really wanted to show case the best that South Bend had to offer. We were mistaken. From the initial correspondence with the South Bend staff, it was a MESS. The group coordinator, CM, took DAYS to return either calls or emails. From making sure the guests were provided the group rate (either by calling-in and mentioning the rate, or completing the reservation online) there were constant mix-ups and issues. Most of our guests paid varying rates. When the actual wedding weekend arrived, the front desk staff constantly failed to provide our guests with the assigned gift bags and water. (Dare I think the staff just wanted to keep them for themselves, or just pure incompetency?) We complained multiple times to staff and one issue after another would arise. While the staff was apologetic, they simply were unorganized. One of our bridal party members is a hotel group exec, and frankly, WE were embarrassed by the property. As for the rooms, they are exactly what others mentioned- old. used. worn down. smelled like smoke. And that was one of the suites. What hotel does NOT have wireless service these days? I had to plug my laptop into a modem cord which was 15 inches. Now we come to after the wedding and I'm still waiting for correspondence reply from the group coordinator, CM, in regards to the points we were promised when securing our block. Emailed her over 4 days ago, and still no response. Surprised? No, not at all.

When I travel, I usually stay at the Marriott. This was by far the worst night stay I have had with a Marriott. Everything is extra internet,parking and there is no continental breakfast. On a more positive note, the bed was compfy and the rooms appeared clean. The staff was also friendly. We arrived late and I wanted a snack..no vending machines, but the front dest opened the gift shop so I could grab a snack.

We booked hotel as a Host hotel for our karate tournament but unknown to us that there was also a Church group from Kenya booked at the same weekend. They kept guest up all night running around, elevators full, can't use any facilites. We should have been given the option to refuse the room and go to another hotel or at least moved to the top floors.

Having stayed at Marriotts in the past, this is by far the worst experience I have ever encountered. It took 20 minutes to get the elevator down six floors and then back up; the reception of the TV in the room was so bad I couldn't see most of the picture; they advertise internet services but forget to tell you the charge is $10 a day (from noon to noon); when the power went out, we asked if we got a discount and the curt response was "No." Although the room was clean, the overall appearance of the hotel was rather dirty. Additionally, the bathrooms were small and cramped.

Lackluster and Tired. This facility needs a major makeover. I was slightly suprised for a Marriott facility to look this dingy. The carpets were dull. The decor was dull. The towels were dull. The room I was given (1 queen) was the smallest hotel room I've ever stayed in. The staff however was pretty nice. I might stay here again but only after trying out a couple of other places first.

Nice people effiecent wait staff.Great location and very clean room with good food...fantastic beds(soft confortable) We spent New Years Eve there, nice party and great sunday brunch.Also, close to College football hall of fame and Notre Dame.

If you like to be downtown in a congested area, then you may like this hotel. I prefer easy access and convenience to everything, which this was not.