Caribbean Cove Hotel and Waterpark, Indianapolis

My family and I were relocating from Alabama to Indianapolis. Halfway through the drive, I became extremely ill and was hospitalized. When we finally reached Indianapolis, we checked into this hotel and the first night went out without any problems. We were given a room with two beds which was a little cramped but okay for our party of five. Two adults and three children. We decided that we would stay for the following five days BIG MISTAKE. My husband booked the other five nights through Price Line, which I didn't think would be a big mistake since we booked the first night through Price Line as well but it turned out it was. We checked out of our initial room and went back to the front desk to check back in. The front desk person was friendly until she found out that we made our reservations through Price Line.She refused to give us directions to our room and told us to basically figure it out. When I asked for her name she refused to give it to me and told me that I could not speak with the manager without an appointment. She gave our party of five a room with one bed and had a deflated air mattress delivered to the room. The volume on the television could only be turned up but not down. The remote was broken and the hot water did not work. After talking to the hotel staff as well as the corporate office for over three days with no results, I was understandably upset. I went on the website and stated my displeasure with the hotel. This is the response that I received, "Just a tip, when you are cheap and book through priceline, expedia, or any other third party website you are going to be treated differently. Booking through those sites is a loss of revenue for the hotel. If the hotel would have been in a sold out situation, we would have "lost" your reservation in favor of someone who booked through the hotel or our website. And yes, you were given a subpar room as that is how it works, you got what you paid for." I will NEVER go back, and am going to give this hotel as many bad reviews as I can. I cannot believe that the other reviewers of this hotel who paid full price for this hotel were treated so poorly!!!! I initially thought that we were treated bad due to the fact that we did not pay full price but I understand now that the staff at this hotel is sub par as are the rooms. We would have done better to sleep in the moving truck!!!

We arrived at the hotel around 1:30 pm knowing that check-in was not until 4 pm, however we didnt know we would not have acess to the waterpark either! For paying as much as I did for this stay (total of $320) I would have expected to have access to the waterpark anytime! However we were only allowed in the waterpark from 4 pm to 10 pm. My son is 4 is he really going to get to spend a lot of time in a waterpark that's only open for 6 hours during prime time for dinner/bathtime & then bedtime @ 9pm?? We were only staying the one night so we couldnt spend more time at the waterpark on Sunday! When we did go to the waterpark for a few hours it was total chaos!! There was one "kiddie" pool that had no safety precautions for kidds. The metal hand bars were left exposed and my son cracked his head on it. Also, the older kids (10-13 yeas old) were hanging out in the kiddie pool! I didnt mind this so much except for the fact that they had no regard for looking out for the younger kids. SO many of the younger kids were knocked down or run into by the older kids. The 2 kiddie slides had no attendents which meant that kid after kid came barraling down the slide without waiting for the previous child to be out of the way at the bottom!! There definetly needed to be more pool staff & more organization along with age limits. Before dinner we noticied that the tv in our room was not working...we had to call/go to front desk 3 times within 2 1/2 hours before someone came up to take a look! Then we purchased a movie on demand only to be told that if there are too many people watching the same movie it wont work and you'll have to wait until it starts again! The movie didnt start again until almost 10 pm! My son was so upset!!! We were stating in a "waterpark" room that has an indoor balconey overlooking the indoor pool. The indoor pool was supposed to close at 10 pm. At 11:15 pm there were still tons of people in the pool area making tons of noise!!! I called guest services only to be told that guests are given until 11 pm to get back to their room! Um....it was already after 11 pm!!!??? So, my husband was un until 1 am becuse of the racket coming up from the pool. The hotel staff did nothing to fix this situatuation and were very uncompassionate when we complained! I will never go to this hotel again! It was a horrible experience!

This was a horrible trip and we will NEVER be back!!!! Water park was the reason we chose this hotel. We have a 1, 4 & 5 years that love water and slides. We paid the the water park room and it was closed all day long they did not want to give us our money back I asked to be refunded several time and was told they could not do this!! Finally I was able to speak to a different employee (shift change) and she refunded my money and we left but I wasted the whole day and my kids didn't even get to swim!!!!!!!!!!!

We had a really good experience at this hotel! We just went last week and everything went smoothly! It is a bit pricey but the water park is amazing. We went on a week night and it wasn't crowded at all! The water temp was fine as was the temp in that same room. Front desk very friendly, water park people okay too. Room was clean but kind of small. We ordered room service since we stayed at the water park till close and it was a bit pricey, we got a noble romans pizza and breadsticks and it was $20-25! But fast, good, and convenient! Overall I hope our next trip goes the same! We got 2 kids eat free coupons but didn't have a chance to use either of them since they were dine in only.

We thought the place was nice. It's a great place for kids. There were only two issues that I wanted to address: For one, I would try and have any kids you may have stay away from the blue slide. My son hit his head on the inside of the slide and a week later still had a goose-egg the size of a golf ball. Obviously the staff knows the problem with the blue slide because one of them commented and said "let me guess, you went down the blue slide". Secondly, we had a very difficult time communicating with the housekeeping department since only a few of them spoke english. When we needed something, we would have to call the front desk. Front desk service was really good.

Rooms were old and needed remodelled. Food is very expensive. Not all that much variety of food for the kids at dinner. Very noisy in rooms next to holidome.

Although the kids had a great time, the service was horrible. We waited more than 10 minutes for ice cream. The man/kid behind the counter looked over more than a few times and never came over to assist us. I had to get pushy and demand service only to pay $4 for a scoop. Prices were not clearly listed for the snacks. Security did nothing about the people in the next room smoking when the hotel was non-smoking. What a stench. The kids pool in the Cove was cold and I was getting overheated in the adult pool. The lazy river was good if you didn't mind the croud. Most people were in it due to the slides and the temperature. I will be spending my money elsewhere next time.

The price was overrated especially for the amount of time you are actually there. Check in at 4 pm out at 11 am - someone is making a mint. Watch for additional charges on your credit card after your stay. The kids loved the water park expect for the fact every hour they had to leave the pool for the staff to preform a CPR drill which is fine after hours - A LOT of money is spent on the water park and a room - that is taking time away from what we can for. The water stinks!!! NO complimentary coffee in the morning unless you want to pay for it or make it yourself in your bathroom!!! Snack bar over priced and not of good quality - SLOW SERVICE!!!!!. Ended up walking away, didnt realize servicing ice cream could take SOOOOOOO long!!! Two towels per bathroom and no trash can other than the one in the bathroom?? Total bill for two rooms 592. and some change. Plus and additional 26 dollar charge to my credit card for what? I dont know, noone will call me back?????

The pricing was extremely high but I knew that going in. The hotel staff at the front desk was friendly but did not give us bracelets for both days in the water park nor did they tell us they changed armband Colors at 3:00pm each day. The restaurant in the hotel "the Indy Sports Grill" had a 15-20 minute wait with only 10-15 people in the restaurant service was unbelievable slow. It was the worse hotel I have ever stayed at. I would highly recommend avoiding this hotel at all Cost. The hotels security feature of locking the outer doors with access after 8:00 pm by the room key only did not work … ..$430.00 for two days what a waist of money and time........ Avoid Avoid Avoid Avoid……….

We were told on the phone that our first night would be in the hotel, and at checkout time we would switch to a waterpark room. At 9:30, I asked how that would work. They said we had to check out at 11:00, but the waterpark room may not be ready until 4:00. They would give me a buzzer. When I asked what we were to do with our belongings, I was told we could use their storage room while we played in the waterpark. (What about the possibility of someone stealing the buzzer?) They also said they would use strips to identify our belongings. I would be given non-waterproof tickets to claim our things. Non-waterproof and we were going to go to the waterpark? With a child needing a special diet, I brought her food in coolers. Also we had drinks and snacks in Wal-Mart bags. I couldn't leave these in the van as it was below freezing outside. It was Easter weekend. I had a box with Easter baskets (hidden from my kids). I would have had to keep track of 10+ non-waterproof tickets. With an emotionally challenged child who doesn't like crowds, what would we do with him if/when he decided he'd had enough of the crowd in the waterpark? Stick him in the storage room? After 30 minutes of questions, I walked away irritated. We still hadn't eaten breakfast and I needed to pack up. Breakfast (buffet) for 3 (one was under 14 and free) was almost $40. OJ spilled on the table and wasn't cleaned up. After eating and throwing everything into bags and suitcases so we could check out 11:00, still not knowing what was going to happen to our things, I went back to get the kids their bracelets for the waterpark. Two of the kids went to the waterpark and played in COLD water. The air was cold (I saw people in sweaters and sweats). Mold was near the ceiling and on the floor. The lifeguards were friendly and competent. Around 1:30, I went to see if our room was ready (we're still in the original room waiting), I once again explained the situation and asked to speak with the manager. She never came out, but sent someone to tell me we could stay in our original room but still have access to the waterpark. For four hours I'm stressing out (on my vacation) about our belongings, only to find that everything would be fine? Now I had to spend time re-organizing our belongings. The cleaning staff were friendly and helpful. One of them actually said, "They still haven't moved you?!" I still have breathing problems from the mold even though I didn't spend much time in the waterpark. Had I known this vacation would have been the disaster it was, I would have saved the money and stayed at home with the A/C on and let the kids play in the backyard with the sprinklers on.