Dirty & Poor... Everything!!!
By A Yahoo! Contributor, 1/16/07
How this hotel chain can allow this embarassment and unprofessionalism to continue is a mystery to me! My daughter was competing for her very first time in a tumbling meet with members from her TwistStars team for the St. Jude Children's Hospital Benefit. Our gym has used this facility for many years since this meet for St. Jude has been held at the Peoria Civic Center for some 24 years. This year our gym booked a block of rooms elsewhere due to the incredible and consistent disappointment this hotel and facility has continuously provided its' guests. They had been sold out for months prior to this event as they have been every year for this Benefit. The hotel was filthy, still under construction in the same rooms as it was last year for our team, understaffed and unprofessional, many of our rooms were not cleaned, beds were not made, requests for non-smoking rooms were NOT honored, coffee pots were used and not cleaned for our stay... The restaurant (Bennigan's)had over a 2-hour delay in delivering room service. The morning of our meet, we arrived at 8:15 a.m. for breakfast, but they were already out of food, had no available clean dishes and did not have ANY coffee available the entire morning. The $3.99 children's breakfast mentioned nothing about not including ANY type of drink with that (juice nor milk)!!! It was an extreme disappointment for my daughter and I, as this was our very first visit to the Peoria area, and in participating in our first St. Jude Hospital Benefit. How sad for Holiday Inn to allow this location to continue to operate in such a shameful and incompetent manner! They owe all of us an apology.
Anna Maria