I dont get why everyone else likes this hotel
...and here are the reasons why:
1.We pull up to the hotel and we are greeted by a fairly nice bellman who unloads our bags of course, but we are told that the car had to be moved immediately, even though the driveway had a ton of space, we were the ONLY car there at the time. So I am left to watch the bags for quite awhile because as it turns out, the garage is confusing as heck and the spaces are so narrow only 2 cars can fit into 3 spaces.
2. When we checked in, the girl at the desk made us feel like we were 2nd class travelers, b/c our room was paid for with points that were gifted from my father-law. Then she tried to sell us an upgrade, which we actually considered, until she said it would be another $175 a night. We also found out that the parking, which we had no choice to pay for was another $15 a day, plus another ten for some BS resort fee that which only entitled us to one lousy Mai Tai for the entire stay.
3. We could not afford an ocean view so we were put in the tower in a room one floor up & facing the lobby. Since the noise from the lobby would prevent us from sleeping, my husband went back to the desk, explains the situation and was basically begging for help. Even though we were on our honeymoon and highly preferred a King bed room, they had none left in our price tier, only $175 upgrades for an ocean front room, so they just left rooms like those empty & we had no choice but to be downgraded into a two queen room for the night. When my husband went to return the old keys there was a huge swarm of termites in the reception area and the lady just mentioned that they come every night about that time, no big deal...hmmm
4. The queen room was quiet, BUT- the A/C was broken and we had to put it down to 65 degrees for it to work at all. We needed internet access, but skipped it and used my husband’s phone internet instead b/c they want a whopping $14 a night for that. At this point, we realized that we were staying at a major nickel and dime operation. We needed to charge our phones but there was only one outlet that was easy to reach. We also discovered that the blankets, which are barely covered by the duvets they used, were gross and stained on both beds. They were also so heavy and warm we were both up sweating in the middle of the night.
5. We were gone the entire following day, did not get back till 9pm & to our surprise, Kory, who was working at the desk was very accommodating & we were able to get a new King room, no questions asked. But then we had faulty room keys that would not allow us to get into our old room to grab our stuff, so we wasted about an hour going up and down getting new keys & after 3 tries, security had to let us in. We also noticed that another customer who was checking in was unable to have the kind of room THAT SHE HAD A RESERVATION FOR.
6. Unfortunately, I am running out of room, in short- the adult serenity pool should be renamed the frat party drunk pool. Good luck finding a shady spot too.
7. On a positive note,the wait staff was great at the pool areas and the pool bartender served my husband after last call when he wanted a drink after sunset. The bellmen that we talked to were also nice and friendly, and the ONLY time we were thanked the entire stay was by a bellmen who loaded our car when we left.
8. We stayed at a Four Seasons the first half of our trip & were treated like royalty. We even got a complimentary bottle of champagne, with a personal note from the hotel manager since were honeymooners. Every minor thing extra, like internet, was free. Not once were we even congratulated by anyone at the Marriott. It does not matter what your occasion is if you stay here, they don’t care, it’s like they are doing YOU a favor for letting you stay there. Maybe we would have been treated better if we had the extra $1000+ to shell out. We are not saying that we should be entitled to free things or anything, we just expected to feel a little more welcome.